Shop Manager

NHS; Loughborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

NHS is seeking an experienced Shop Manager for their Blaby store to lead a diverse team and deliver exceptional customer service. This role offers the chance to contribute meaningfully to the community while managing retail operations and inspiring a team of staff and volunteers.

Benefits

Healthcare Cashback plan

Life Assurance

27 days holiday pro rata

Contributory pension scheme

Employee assistance programme

Qualifications

• Experience managing a retail shop or department is essential.
• Ability to lead and inspire a team.
• Confidence in recruiting and training volunteers.

Responsibilities

• Manage day-to-day operations and team performance.
• Maintain high standards in customer service and shop layout.
• Work with eBay Manager to maximize donations through online sales.

Skills

Excellent customer service skills

Leadership and team-building abilities

Budget management skills

Problem solving

Communication skills

Job description

Go back Rainbows Hospice for Children and Young People

Shop Manager

Information:

This job is now closed

Job summary

Are you an experienced retail manager who thrives on delivering great customer service? Do you enjoy leading a diverse team, overcoming challenges, and making a real difference? If so, wed love to hear from you!

Main duties of the job

We are looking for a committed and capable Shop Manager to lead our Blaby store. This is a great opportunity for someone with retail experience who enjoys working with people and making a meaningful contribution to the local community.Location: Blaby, Leicestershire (with travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands)Hours: 30 hours, working 4 out of 7 days (including occasional bank holidays)

About us

Here at Rainbows Childrens Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, were here to brighten short lives and support families, wherever they are.Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.

Job responsibilities

About the roleSome of the key responsibilities include (but not limited to):Manage the day-to-day operations of the shopLead and inspire your team of staff and volunteers to meet income and profit targetsMaintain high standards of customer service, stock presentation, and shop layoutWork with our eBay Manager to maximise the value of donations through online channels (e.g., eBay, Depop)Promote and manage our Gift Aid scheme with eligible donorsAttend induction, meetings, and training sessions at our Loughborough hospice and other locations as requiredFurther responsibilities in the role can be found by downloading the Job Description.RequirementsExperience managing a retail shop or departmentExcellent customer service and communication skillsStrong leadership and team-building abilitiesConfidence in recruiting, training, and motivating volunteersAbility to manage budgets and work toward financial targetsA flexible and positive approach to working in a dynamic retail environmentFurther requirements can be found by downloading the Person Specification.Our Benefits include:Eligibility to join blue light card discount scheme and Company Shop.Healthcare Cashback plan.Life Assurance.27 days holiday pro rataPlus bank holiday allowance but expectation to work bank holidays in this role.Contributory pension scheme or Salary Sacrifice Pension SchemeFree access to an employee assistance programmeWellbeing support and access to Mental Health First AidersUnofficial benefits: Fun events, All staff away days, Guest visitorsFor further information about this role and the responsibilities please contact Ben Wright (Retail Area Manager) on [e-mail] apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at [e-mail] role is subject to a basic DBS (Disclosure and barring Service Check) and pre-employment checks.Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

• Experience in managing a retail shop or department.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• The ability to recruit, train and motivate volunteers.
• Able to work towards financial targets and manage budgets
• Good administrative and organisation skills with the ability to monitor and analyse shop statistics.
• Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.
• Effective communication skills verbal and written.
• Self-motivated and able to work independently but flexibly as part of a team.
• Sensitivity in handling people in difficult and distressing circumstances.
• Good problem solving and decision making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good planning and logistical skills
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays as necessary.
• Able to work within professional and confidentiality boundaries.
• Physically fit and able to carry large bulky items (in-line with Manual handling training).
• Driving licence and access to a vehicle.
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.
• Experience of working with and supporting volunteers.
• Working knowledge of Risk assessments.
• Experience of volunteering.
• Intermediate or advance PC skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Rainbows Hospice, Lark Rise, Loughborough,