Shop Manager

Sense; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Sense as a Shop Manager and lead a passionate team in Beckenham. You'll drive shop standards and customer service excellence while playing a crucial role in generating income for the charity. This rewarding position allows you to make a difference for people living with complex disabilities while developing your career in a supportive environment.

Benefits

Excellent training and development

Group Personal Pension scheme

Rewards scheme

Generous annual leave entitlement

Qualifications

• Experience inspiring a team for customer service excellence.
• Experience in retail environment or team leader position.

Responsibilities

• Building, training and inspiring a great team of volunteers.
• Delivering superb shop standards and customer engagement.
• Driving stock generation and community engagement.

Skills

Self-motivated

Creative

Great communicator

Commitment to working in charity retail

Attention to detail

Job description

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Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for a Shop Manager to work 37.5hours per week at our shop inBeckenham on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Some key areas of ownership for the successful applicant include:

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience:

• The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme, a great rewards scheme and a generous annual leave entitlement.