Shop Manager

AVS Newcastle ltd; London; On-site; GBP 25,000; Full time

Job summary

A leading charity shop seeks a passionate Shop Manager to lead a dynamic team in Hammersmith. Responsibilities include providing exceptional customer service, managing retail operations, and promoting the British Red Cross. A competitive salary and inclusive work environment await you, along with extensive training and development opportunities.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working options

Learning & Development opportunities

Discounts with Blue Light Discount Card

Wellbeing support services

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Retail experience at supervisory level.
• Proven management skills with team development.
• Ability to work to targets using initiative.

Responsibilities

• Leading a team to provide an excellent shopping experience.
• Achieving financial targets and managing staff.
• Designing the shop layout to connect customers to the cause.

Skills

Customer Service

Organisational Skills

Management

Entrepreneurial Skills

IT Skills

Job description

Shop Manager
Location: Hammersmith
Salary: £24,308 per annum
Hours: 35 per week
Contract: Permanent

Are you ready to lead the team representing the British Red Cross in your community?

We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful. " - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

The closing date for your application is 23.59 on Wednesday 25th June 2025. Early application is encouraged as we reserve the right to close the advert early.

In return for your commitment and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders