Shop Manager

TN United Kingdom; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Shop Manager to lead a dynamic team in delivering exceptional customer service across various channels. This role involves overseeing daily operations, ensuring high standards, and fostering an inclusive culture. As a Shop Manager, you will engage in food preparation, maintain shop cleanliness, and drive team performance through effective training and development. The company values its employees, offering competitive pay, generous discounts, and a supportive work environment. If you're passionate about customer service and team development, this is the perfect opportunity for you!

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Qualifications

• Experience as a Supervisor or Line Manager in food or retail.
• Proven track record of delivering excellent customer service.

Responsibilities

• Lead and motivate the team to deliver fast and friendly service.
• Ensure the shop is clean, well-stocked, and welcoming.
• Drive high performance through recruitment and training.

Skills

Customer Service

Team Leadership

Food Preparation

Recruitment and Training

Job description

About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

1. Lead the team to deliver amazing results and maintain the excellent standards of the shop
2. Drive high performance through recruitment, training and development, and colleague engagement
3. Keep a close eye on things like wage controls, waste controls and customer service standards
4. Roll your sleeves up and get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked and welcoming

What we can offer you

1. Competitive pay plus commission
2. Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
3. Free hot drinks for you to enjoy while on shift
4. Paid breaks allowing you to recharge your batteries
5. We share 10% of all our profits with our colleagues
6. Health and Wellbeing App providing Remote GP and Physiotherapy services
7. Holiday entitlement that grows as your career grows with us
8. Colleague share plans to help you invest and save for your future
9. Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
10. Confidential employee assistance app and helpline to help with your wellbeing
11. Long service awards celebrating key milestones in your career
12. Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: .

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 18/04/2025 by TN United Kingdom