Shop Manager

JR United Kingdom; Ipswich; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading charity retailer in Ipswich is seeking a part-time Shop Manager to oversee the daily operations of its pop-up shop. The successful candidate will manage volunteers, ensure effective communication with other shop managers, and drive sales while offering exceptional customer service. A passion for charity work and strong organisational skills are essential for this role. This temporary position offers £12.21 per hour.

Qualifications

• Experience of working under own initiative within an established commercial framework.
• Understanding of the retail sector, ideally within a charity context.
• Ability to communicate with a variety of people at different levels.

Responsibilities

• Manage all aspects of the shop.
• Actively recruit and support shop volunteers.
• Communicate effectively with other shop managers.
• Meet sales targets and increase profit.
• Manage stock levels and replenishing.

Skills

Experience across customer-facing environments

Organisational skills

Time management skills

Ability to lead a team

Excellent customer service

Job description

Shop Manager | Ipswich | Temporary (October – December) | Part-Time | £12.21 per hour

Our client is the UK's largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities, including Cancer Research UK and Alzheimer's Society, plus local charities such as Hospices, Air Ambulances and Wildlife Trusts. The network opens pop-up shops each festive season to maximise income for participating charities.

What we're looking for

• Experience across customer-facing environments
• Experience of working under own initiative within an established commercial framework
• Organisational skills
• Time management skills
• Understanding of the retail sector, ideally within a charity context
• Ability to lead a team with passion and enthusiasm, offering support as needed
• Commercial awareness and ability to make decisions to drive revenue
• Experience organising in-shop events and other sales promotions
• Ability to communicate with a variety of people at different levels
• Excellent customer service and the ability to act as an ambassador for Cards for Good Causes in the local community
• Responds with agility to changing consumer and partner needs to maximise opportunities
• Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
• Demonstrates a passion for CFGC's vision, mission and values

Role responsibilities

• Manage all aspects of the shop
• Actively recruit, line manage and support shop volunteers to maximise sales and revenue
• Communicate and work effectively with other shop managers to ensure day-to-day operations meet requirements
• Meet sales targets, increasing sales and profit for the shop
• Manage set-up processes of the shop, including processing deliveries and reporting discrepancies
• Discuss shop layout with the Regional Manager and ensure merchandising equipment is assembled as agreed
• Manage stock levels, replenishing accordingly and liaising with the Regional Manager to request stock top-ups
• Set up the EPOS system and train volunteers accordingly
• Responsible for cash handling, reconciling EPOS and all banking procedures
• Identify volunteer recruitment needs and action recruitment campaigns with the Regional Manager
• Cover shifts in the absence of volunteers
• Support the marketing team with activities to raise the profile of the shop and organisation locally
• Take responsibility for rotas to ensure the shop is operational within its opening hours
• Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes
• Support any other tasks that support day-to-day running of the shop and team

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