Shop Manager

DEBRA; Godalming; On-site; GBP 25,000; Full time

Job summary

A charitable organization is seeking a passionate and experienced Store/Shop Manager in Godalming to lead a retail team, drive success, and support a life-changing cause. The role offers a salary of £24,733.80 per year, a pension scheme, and generous training opportunities, all while contributing to the mission of supporting individuals living with Epidermolysis Bullosa. We're looking for a natural leader who thrives in a fast-paced environment and is committed to inclusivity.

Benefits

Pension Scheme with contributions

Life Assurance

Employee Assistance Programme

Generous Training Budget

20 Days Annual Leave + Bank Holidays

Long Service Awards

Exclusive Staff Discounts

Apprenticeship & Internship Opportunities

Qualifications

• Experience in retail management.
• Ability to motivate and lead a team.
• Strong understanding of customer service principles.

Responsibilities

• Lead and inspire the team for exceptional customer service.
• Drive shop performance using retail know-how.
• Create engaging window displays.
• Ensure high standards for processed donated goods.
• Foster a welcoming environment.
• Support AID Charity audits.
• Assist in transporting goods as needed.

Skills

Leadership

Customer service

Team motivation

Operational management

Sales targets achievement

Driving license

Job description

?? DEBRA’s Calling for a Cracking Store/Shop Manager in Farncombe!

Salary: £24,733.80 per year
Full-time: 35 hours per week across 5 out of 7 days

Contract: Full time, Permanent

Location: 5A Farncombe Street, Farncombe, Godalming, Surrey GU7 3BA

Are you a natural leader with a passion for retail and a heart for making a difference?

Do you thrive in a fast-paced environment, love working with people, and know how to keep a shop buzzing with energy and purpose?

If that sounds like you, then we want to hear from you!

??? What You’ll Be Doing:

• Lead and Inspire: Motivate your team to deliver exceptional customer service and hit sales targets.
• Drive Results: Use your retail know-how to boost shop performance and make data-driven decisions.
• Create Eye-Catching Displays: Design engaging window displays that draw customers in and promote donations.
• Champion Quality: Ensure donated goods are processed and presented to the highest standards.
• Foster Inclusivity: Build a welcoming, respectful environment for customers, donors, and your team.
• Support AID Charity Audits: Assist in preparing for and participating in internal and external audits to ensure compliance with charity retail standards and financial accountability.
• Drive for Success: Occasionally support the transport of goods or attend regional meetings, so a full UK driving licence is desirable.

?? Why Join DEBRA?

At DEBRA, we’re more than just a charity shop. We’re a community on a mission to support those living with Epidermolysis Bullosa (EB) – a rare and painful genetic condition.

Our vision is a world where no one suffers from EB, and we’re committed to providing lifelong care while seeking cures.

Our values – respect, passion, care, and inclusivity – are at the heart of everything we do.

?? What’s in It for You?

• ?? Salary: £24,733.80 per year
• ?? Pension Scheme with DEBRA contributions
• ?? Life Assurance
• ?? Employee Assistance Programme – 24/7 support for you and your family
• ?? Generous Training Budget and career development opportunities
• ?? 20 Days Annual Leave + Bank Holidays (pro rata)
• ?? Long Service Awards & Recognition Schemes
• ??? Exclusive Staff Discounts
• ?? Apprenticeship & Internship Opportunities

? Disability Confident Employer

DEBRA is proud to be a Disability Confident Employer. We actively encourage applications from disabled candidates and are committed to inclusive recruitment practices.
If you have a disability and meet the minimum criteria for this role, you will be guaranteed an interview.
Please let us know if you require any reasonable adjustments during the recruitment or interview process.

?? Important to Know:

All roles at DEBRA require a DBS check and two satisfactory references. We’re committed to Equality, Diversity, and Inclusion, and we welcome applicants from all backgrounds.

?? Ready to Make a Difference?

If you’re excited about leading a team, driving success, and supporting a life-changing cause, click ‘apply’ today – we would love to hear from you!