Shop Manager

JR United Kingdom; Glasgow; On-site; GBP 25,000; Full time

Job summary

A charity organization in Kirkintilloch is seeking a dedicated Store/Shop Manager to oversee operations and lead a passionate team. The role involves ensuring exceptional customer service and managing retail processes. Competitive salary and benefits are included, making it a great opportunity for driven individuals looking to make a difference.

Benefits

Competitive salary

Auto-enrolment pension

Employee Assistance Programme

Generous training budget

20 days annual leave + bank holidays

Qualifications

• Proven retail management experience, ideally in charity retail.
• Strong leadership and organizational skills are essential.
• Excellent communication and interpersonal abilities required.

Responsibilities

• Lead and motivate a team of staff and volunteers.
• Deliver exceptional customer service and maintain a welcoming shop.
• Manage stock generation, rotation, pricing, and merchandising.

Skills

Retail management experience

Leadership skills

Communication and interpersonal

Proactive attitude

IT systems confidence

Job description

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Join the DEBRA Scotland Team: Make a Difference, Every Day
Position: Store/Shop Manager – Kirkintilloch, 65 Cowgate, G66 1HW
Salary: £24,733.80 per annum
Contract: Permanent, Full-Time (35 hours/week over 5 days)

Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?

If so, DEBRA has an exciting opportunity for a Store/Shop Manager to join our passionate team in Kirkintilloch!

Join the DEBRA Scotland Team: Make a Difference, Every Day
Position: Store/Shop Manager – Kirkintilloch, 65 Cowgate, G66 1HW
Salary: £24,733.80 per annum
Contract: Permanent, Full-Time (35 hours/week over 5 days)

Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?

If so, DEBRA has an exciting opportunity for a Store/Shop Manager to join our passionate team in Kirkintilloch!

About DEBRA

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.

Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that's committed to making a real difference.

What You'll Be Doing

As Store Manager, you'll be responsible for the day-to-day operations of our Kirkintilloch shop, ensuring it runs smoothly, efficiently, and in line with DEBRA's values and policies. Your key responsibilities will include:

• Leading, motivating, and developing a team of staff and volunteers.
• Delivering exceptional customer service and creating a welcoming shop environment.
• Managing stock generation, rotation, pricing, and merchandising.
• Designing creative and eye-catching window and in-store displays.
• Ensuring compliance with Gift Aid procedures and policies, recognising its high value and risk to the charity.
• Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
• Supporting recruitment, training, and retention of volunteers.
• Handling donations, including lifting and manual handling of stock.
• Using internal systems and digital platforms confidently for reporting and communication.
• Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.

What We're Looking For

• Proven retail management experience (charity retail experience is a plus).
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• A proactive, hands-on approach with a positive attitude.
• Confidence in using IT systems and managing retail administration.
• A commitment to DEBRA's mission and values.

Why Work for DEBRA?

We offer a supportive and rewarding environment, along with a comprehensive benefits package:

• Competitive salary
• Auto-enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support for staff and families)
• Generous training budget and career progression opportunities
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

Our Commitment to Inclusion

DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we're here to support you.

Please Note:

All roles at DEBRA require a DBS check and two satisfactory references. We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.

If you're ready to lead with purpose and passion, and want to be part of something truly meaningful, apply today – we'd love to hear from you!

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