Shop Manager

AVS Newcastle ltd; Falmouth; On-site; GBP 25,000; Full time

Job summary

A leading charity organization seeks a passionate Shop Manager in Falmouth. You will lead a dedicated team to provide an excellent shopping experience while representing the British Red Cross. This role offers a fulfilling opportunity to contribute to a worthy cause while managing retail operations effectively.

Benefits

36 days annual leave including bank holidays

Up to 6% contributory pension

Flexible working options

Access to employee benefits platform

Mental health and wellbeing assistance

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Retail experience at supervisory level.
• Proven management skills to develop and inspire a team.
• Comfortable with cash handling and organizational duties.

Responsibilities

• Lead a team providing excellent shopping experience.
• Design and improve shop layout to connect with customers.
• Achieve financial targets and manage staff.

Skills

Customer service

Team leadership

Organizational skills

Cash handling

Entrepreneurial mindset

Tools

PC skills

Job description

Shop Manager
Location: Falmouth
Hours: 35 per week
Contract: Permanent
Salary £24,766 per annum based on 35 hours per week

Are you ready to lead the team representing the British Red Cross in your community?

We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful. " - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

The closing date for your application is 23.59 on Wednesday 4th June 2025.

In return for your commitment and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders