Shop Manager

TN United Kingdom; Dundee; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Shop Manager, where you will lead a vibrant team dedicated to providing exceptional service across various channels. This role involves motivating your team, ensuring high standards in customer service, and engaging in food preparation. Enjoy a supportive culture that values diversity and fosters an inclusive environment. With competitive pay, generous discounts, and a range of benefits, this is an exciting opportunity to advance your career in a dynamic setting. Embrace the chance to make a difference in a fun and welcoming workplace!

Benefits

Colleague Discount

Free Hot Drinks

Paid Breaks

Profit Sharing

Holiday Entitlement

Colleague Share Plans

Pension Scheme

Employee Assistance Helpline

Long Service Awards

Savings and Discounts

Qualifications

• Experience in a food-on-the-go environment or retail.
• Track record of delivering excellent customer service.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Drive performance through recruitment, training, and engagement.

Skills

Customer Service

Team Leadership

Food Preparation

Recruitment and Training

Performance Monitoring

Education

Experience in Retail

Supervisor or Line Manager Experience

Job description

About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You will be responsible for ensuring customers have a brilliant experience when shopping with us—whether they order in store or online. While no two days are the same, during a typical day at work you can expect to:

1. Lead the team to deliver excellent results and maintain the high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

1. Competitive pay plus commission
2. Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
3. Free hot drinks for you to enjoy while on shift
4. Paid breaks to recharge your batteries
5. Sharing 10% of all our profits with colleagues
6. Holiday entitlement that grows with your career
7. Colleague share plans to help you invest and save for your future
8. Pension scheme with up to 6% employer match
9. Confidential employee assistance helpline for wellbeing support
10. Long service awards celebrating career milestones
11. Savings and discounts across various brands and retailers

About you

If you have a track record as a Supervisor or Line Manager, extensive experience delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this could be the role for you. If you have developed a team and fostered an inclusive culture that values diversity, you'll fit right in here. Apply now and take the next exciting step in your career!

About us

Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and be themselves at work. You can read more about us here: [link].