Shop Manager

St Catherine’s Hospice; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local charity organization in Crawley is seeking a Shop Manager to lead shop operations, ensuring high standards of service and effective volunteer support. The ideal candidate will possess strong leadership and communication skills, with experience in customer care and retail management. This role offers a full-time schedule of 40 hours per week, providing a fulfilling opportunity to contribute to community fundraising efforts.

Qualifications

• Positive attitude and stamina for physical work.
• Ability to work independently and lead a team.
• Flexibility to work in different locations and hours.

Responsibilities

• Lead shop operations and deliver exceptional customer service.
• Manage shop activities and coordinate with volunteers.
• Ensure effective merchandising and shop presentation.

Skills

Leadership

Customer service

Communication

Organizational skills

Visual merchandising

Interpersonal skills

Education

GCSE grade C or above in literacy and numeracy

Retail related qualification (e.g. NVQ)

Customer service related qualification (e.g. NVQ)

Job description

Please apply for this vacancy via the St Catherines Hospice Website where you can find a detailed Job Description.

Please copy and paste the information below into your search engine and this will take you directly to this vacancy on our website:

https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=95c25ac6-50bd-4d2d-aec5-31ce90dc3b1d

Main duties of the job

As Shop Manager, you'll lead by example, to deliver the highest level of service. You'll be our ambassador on the high street, raising vital funds.

Our successful candidate will be responsible for managing and coordinating all activities of the shop. This requires commitment to high standards of customer service, donor care and volunteer support.

About us

When you join St Catherines, you'll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you'd find fulfilling, please apply today.

Job responsibilities

This will be a varied and challenging role that requires excellent leadership and communication skills, along with a hands-on management approach and the ability to demonstrate strong visual merchandising skills.

This post is offered on a full-time basis, working 40 hours per week, Monday to Saturday, flexible each week.

Person Specification

Attitude and Behaviours

• Stamina and enthusiasm for hands-on physical work
• Ability to work on own initiative
• Ability to motivate and empathise with hospice staff and volunteers
• Flexibility and willingness to work in all other locations and extra hours as and when required i.e. staff shortages/sickness/holiday cover
• Willingness and desire to work in accordance with hospice values

Experience

• Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
• Excellent organisational skills
• Experience of working in a customer care environment
• Supervisory skills
• Creativity (e.g. window display)
• Some knowledge of St Catherine's Hospice work in the community, including its charity shops
• Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
• Second-hand retail sector e.g. antiques
• Current fashion trends

Qualifications

• General good level of literacy and numeracy with grade C or above at GCSE
• Retail related qualification e.g. NVQ
• Customer service related qualification e.g. NVQ

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.