Shop Manager

TN United Kingdom; Congleton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shop Manager to lead a vibrant team in delivering exceptional service across multiple channels. This role offers the opportunity to foster an inclusive environment while ensuring operational excellence. With a focus on team development and customer satisfaction, you'll play a crucial role in creating a welcoming atmosphere for customers. Enjoy competitive pay, generous discounts, and a range of benefits that promote health and wellbeing. If you're passionate about service and team leadership, this is your chance to shine in a rewarding career.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

10% profit sharing

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with employer match

Employee assistance app

Long service awards

Qualifications

• Proven experience as a Supervisor or Line Manager in retail or food service.
• Strong focus on customer service and team development.

Responsibilities

• Lead and motivate the team to deliver excellent customer service.
• Monitor performance metrics and ensure high standards are maintained.
• Participate in food preparation and maintain shop cleanliness.

Skills

Customer Service

Team Leadership

Food Preparation

Recruitment and Training

Job description

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About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive thru. You'll be responsible for ensuring customers have a brilliant experience whether they order in store or online. Typical daily responsibilities include:

1. Lead the team to deliver excellent results and maintain high standards of the shop.
2. Drive high performance through recruitment, training, development, and colleague engagement.
3. Monitor wage controls, waste controls, and customer service standards.
4. Participate in food preparation and serve customers.
5. Ensure the shop is clean, well-stocked, and welcoming.

What we can offer you

• Competitive pay plus commission
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline
• Long service awards for milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, extensive experience in delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this role could be for you. You should also support an inclusive culture—valuing diversity and fostering a supportive environment. If you've used your skills to develop teams and promote inclusivity, you'll fit right in. Apply now and take the next exciting step in your career!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and authentic at work. Learn more about us here: [link]