Shop Manager

Greggs; Broadbridge Heath; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement

Share plans

Pension scheme

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs in Horsham is seeking a Shop Manager to lead a team, delivering fast and friendly service and ensuring a brilliant customer experience, whether in-store or online.

You will recruit, train and coach colleagues, monitor standards and costs, and keep the shop clean, well-stocked and welcoming, with opportunities for progression and a comprehensive benefits package.

Qualifications

• Experience leading a team to deliver high levels of customer service.
• Background in a food-on-the-go environment or retail retail.
• Ability to recruit, train and develop colleagues.

Responsibilities

• Lead the team to deliver fast, friendly service and maintain shop standards.
• Recruit, train and engage colleagues to drive performance.
• Monitor wage and waste controls and uphold customer service standards.
• Participate in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming.

Skills

Leadership

Customer service

Team supervision

Job description

The following content displays a map of the jobs location - Wickhurst Lane Horsham

Shift pattern and availability can be discussed at interview

£34,824 per annum plus Additional Commission subject to eligibility.

Contract Hours:

42

Location:

Wickhurst Lane Horsham

Closing Date:

08/11/2026

Job Category:

Retail

Region / Site:

Retail South East

Business Unit:

Retail

About the role

Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers.

We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.Y ou'llbe responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
• Drive high performance through recruitment, trainingand development,and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparationandserving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing Appproviding Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, havelots of experience delivering excellent customer service and have workedin a food-on-the-go environment or within retail, this could be the role for you.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .