Shop Manager

Vencil; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shop Manager to lead a vibrant team and ensure exceptional customer experiences. In this role, you will motivate your team to deliver fast and friendly service across various channels, from in-shop to delivery. You will also be responsible for maintaining high standards, managing performance, and engaging with colleagues. This is an exciting opportunity to grow your career in a supportive and inclusive environment where your contributions are valued. If you have a passion for customer service and team development, this position is perfect for you!

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance helpline

Long service awards

Qualifications

• Proven track record in a supervisory role within retail or food service.
• Experience in delivering excellent customer service.

Responsibilities

• Lead the team to maintain high standards and deliver excellent service.
• Manage recruitment, training, and colleague engagement.

Skills

Team Leadership

Customer Service

Food Preparation

Recruitment and Training

Performance Management

Education

Experience as Supervisor or Line Manager

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

1. Lead the team to deliver amazing results and maintain the excellent standards of the shop
2. Drive high performance through recruitment, training and development, and colleague engagement
3. Keep a close eye on things like wage controls, waste controls and customer service standards
4. Roll your sleeves up and get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked and welcoming

What we can offer you

1. Competitive pay plus commission
2. Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
3. Free hot drinks for you to enjoy while on shift
4. Paid breaks allowing you to recharge your batteries
5. We share 10% of all our profits with our colleagues
6. Holiday entitlement that grows as your career grows with us
7. Colleague share plans to help you invest and save for your future
8. Pension scheme to help you plan for your future. We’ll match your contributions up to 6%
9. Confidential employee assistance helpline to help with your wellbeing
10. Long service awards celebrating key milestones in your career
11. Savings and discounts across a wide range of your favourite brands and retailers

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.