Shop Manager

Greggs plc; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Shop Manager, where you'll motivate your team and ensure customers enjoy exceptional service. Your role supports a culture of inclusivity while driving performance through direct involvement in daily operations. Contribute to a beloved brand, foster an engaging team environment, and reap the rewards of a growing career.

Benefits

Colleague discount up to 50% off Greggs products

Free hot drinks on shift

Paid breaks

10% of profits shared with colleagues

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% match

Confidential employee assistance app

Long service awards

Qualifications

• Experience as a Supervisor or Line Manager.
• Proven background in delivering excellent customer service.
• Familiarity with food-on-the-go or retail environments.

Responsibilities

• Lead the team to deliver results and maintain shop standards.
• Involve in food preparation and serving customers.
• Monitor wage and waste controls.

Skills

Leadership

Customer Service

Team Development

Food Preparation

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive-thru. You will be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on wage controls, waste controls, and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service, and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognizing and valuing that difference is good.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognizing and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.