Shop Manager

Greggs; Baldock; On-site; GBP 33,000; Full time

Job summary

Join a leading company as a Shop Manager, where you will motivate your team to provide friendly service and ensure a great shopping experience for customers. You will be responsible for maintaining high standards, driving team performance, and ensuring the shop is welcoming. With excellent perks and a supportive culture, this role is a significant step in your career.

Benefits

Colleague discount of up to 50% off products

Free hot drinks while on shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App with remote services

Holiday entitlement that grows with your career

Colleague share plans

Pension scheme with employer contribution

Confidential employee assistance app

Long service awards

Qualifications

• Experience as Supervisor or Line Manager.
• Extensive customer service experience in food-on-the-go or retail.
• Supportive of an inclusive culture.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Drive performance through recruitment and team development.
• Monitor wage controls, waste, and customer service standards.
• Get involved in food preparation and serving.

Skills

Excellent customer service

Team leadership

Food preparation

Inclusivity support

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You will be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in-store or online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver excellent results and maintain high standards of the shop
• Drive high performance through recruitment, training, development, and colleague engagement
• Monitor wage controls, waste controls, and customer service standards
• Get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Colleague discount of up to 50% off Greggs products for you and a family member
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% employer contribution match
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, extensive experience delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this could be the role for you.

You should also support an inclusive culture, valuing diversity. If you've previously developed teams and supported inclusivity, you'll fit right in. Apply now and take the next exciting step in your career!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone is welcome at Greggs, regardless of background, preferences, or beliefs. Learn more about us at: Greggs Careers | About Greggs.

• Salary: £32,049 plus additional commission (subject to eligibility)
• Frequency: Annual
• Job Reference: greggs/TP/36457/45077
• Contract Type: Permanent
• Shift pattern and availability can be discussed at interview
• Closing Date: 19 July, 2025
• Job Category: Retail
• Business Unit: Retail
• Location: Greggs@ Tescos, 58 High Street, Baldock, Flexible