Shop Maintenance Resource Planner

Greggs; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the dynamic Shop Maintenance team at a leading company in the food sector! As a Shop Maintenance Resource Planner, you will be central to ensuring efficient planning for maintenance activities, liaising with contractors, and supporting the team with administrative duties. With great flexibility and various employee benefits, this is a crucial role that offers excellent career progression.

Benefits

Competitive pay

21 days annual leave plus bank holidays

Colleague discount up to 50%

Free hot drinks

Profit share scheme

Career progression opportunities

Employee Assistance Programme

Qualifications

• Previous experience in a similar role desirable.
• Professional telephone manner, communicate at all levels.
• Willingness to learn and develop as part of a team.

Responsibilities

• Plan Engineer workloads using Aeromark mobile system.
• Liaise with contractors and retail teams.
• Carry out essential admin tasks as needed.

Skills

Organisational skills

Interpersonal skills

Communication skills

Computer literacy

Results driven

Tools

SAP ordering system

Aeromark mobile system

Job description

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Shop Maintenance Resource Planner, Newcastle upon Tyne

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Client:

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d0a9e1ac0918

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Vacancy Information

We have a fantastic opportunity to join the Shop Maintenance team at Greggs.

We can offer you:

• Competitive pay
• 21 days ( weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees whohave at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year. Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, andprovide support to one another

About the role

• This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of am and pm including bank holidays.
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW

What you'll do

As a Shop Maintenance Resource Planner you’ll:

• Usethe Aeromark mobile workforce management system to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
• Ensure that all calls are planned, logged and processed in line with agreed service level agreements
• Ensure that jobsare escalated in line with agreed procedures
• Liaise with 3rd party contractors, Engineers and in house customers
• Forward and chasejobs to contractors through to completion
• Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Place orders through SAP ordering system
• Raise and receipt purchase orders in line with current accounts system
• Carry out essential admin tasks in line with business needs

About you

You will fit right into this role if you can demonstrate:

• Excellent organisational skills
• Good interpersonal skills
• Good written and verbal communication skills
• Computer literate – intermediate level minimum –Excel and word essential
• You are results driven
• Previous experience in a similar role (desirable)
• Previous experience of team working
• A professional telephone manner with the ability to communicate at all levels
• A willingness to learn and develop within a great team!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us!We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.