Shop Assistant (Stirling, 19)

Cancer Research UK (CRUK); Bray Shop; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Substantial retirement plan

Generous leave allowance

Employee discounts (travel to tech)

Job summary

Cancer Research UK’s Stirling shop is seeking a Retail Store Assistant with keyholder responsibilities. The role is 12 hours per week on a 6-month fixed term contract, offering £12.71 per hour plus benefits. Training will cover keyholder tasks and Sunday shop leadership as part of a friendly volunteer team.

You'll contribute to fundraising targets, process donations, and drive creative ideas to boost income while delivering excellent customer service in a busy retail environment.

Qualifications

• Working knowledge of great customer service.
• Experience in a lively, vibrant environment.
• Adaptability in changing situations; ability to work independently and in a team.
• Commercial awareness.
• Ability to build relationships and communicate effectively.
• Flexible rota-based work schedule; balance with personal life.

Responsibilities

• Oversee shop operations including keyholder duties and supporting volunteers.
• Assist the shop team in achieving sales and fundraising targets.
• Review and process donated goods and new stock.
• Generate ideas to help create new income with guidance from the Shop Manager.
• Use customer service skills to make customers and supporters feel welcome and appreciated.
• Maintain shop standards for safeguarding, compliance and health & safety.
• Expect varied manual handling and physical activity in daily duties.

Skills

Customer service

Retail experience

Adaptability

Commercial awareness

Relationship building

Communication

Flexibility

Job description

Millions of bargain-hunters. Endless pre-loved items. One meaningful purpose.

Retail store assistant (with keyholder responsibility)

£12.71 per hour plus benefits

Reports to: Shop manager

Contract: 6 months fixed term contract

Hours: 12 hours per week (flexible and likely 3x4 hour shifts)

Location: Stirling, 19

Closing date: 15th November 2026 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

We’re looking for a motivated retail assistant to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK and taking responsibility for the shop on a Sunday.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Overseeing the running of the shop. This includes taking keyholder responsibility (training provided) and supporting a talented and diverse team of volunteers.
• Assisting the wider shop team in achieving sales and fundraising targets.
• Reviewing and processing donated goods and new stock.
• Coming up with creative ideas to help generate new income, with guidance from the Shop Manager.
• Using your customer service skills to make sure our customers and supporters feel welcome and appreciated.
• Maintaining shop standards regarding safeguarding, compliance and health and safety.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently and as part of a team.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.