Shoot Captain: Hospitality Host & Game Experience Lead

Clays; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Holiday: 32 days pro rata

Colleague discounts

Paid breaks

Health care plan

Career growth

Birthday gift

Pension scheme

Meals provided

Great Place to Work certification

Job summary

Clays, the ultimate indoor clay shooting experience and cocktail bar, seeks Shoot Captain/Front of House staff to bring the Clays experience to life for guests. You will manage bookings, run gaming pegs, coordinate food and beverage service, and guide guests through a high-energy, entertaining journey with a focus on exceptional hospitality.

You’ll join a dynamic team, develop rapport with guests, and aim to leave every visitor smiling and eager to return.

Qualifications

• Host or hospitality reception / bookings management preferred but not essential.
• Previous food and beverage service experience.
• Always looking for opportunities to improve your knowledge and abilities.
• Passionate about hospitality and creating amazing experiences.
• Excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles.
• Take initiative, can solve problems calmly and work well under pressure.
• Someone who really enjoys interacting with people, love and engage with incredible food and beverage.

Responsibilities

• You will be highly competent with our booking system.
• On occasion you may run the reception and bookings for the service.
• You will support the events team with group reservations.
• You will be crucial to the smooth success of our corporate events.
• You will handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner.
• When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service.
• You will serve food and beverage in a professional manner, ensuring a high level of customer service.
• Able to flex your skills across our multiple front of house roles.

Skills

Hospitality

Reception

Customer service

Communication

Job description

Clays, the ultimate indoor clay shooting experience and cocktail bar, seeks Shoot Captain/Front of House staff to bring the Clays experience to life for guests. You will manage bookings, run gaming pegs, coordinate food and beverage service, and guide guests through a high-energy, entertaining journey with a focus on exceptional hospitality.

You’ll join a dynamic team, develop rapport with guests, and aim to leave every visitor smiling and eager to return.