Shoot Captain -Host/Waiter

Clays; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Holiday: 32 days pro rata

Colleague discounts

Paid breaks

Health care plan

Career growth

Birthday gift

Pension scheme

Meals provided

Great Place to Work certification

Job summary

Clays, the ultimate indoor clay shooting experience and cocktail bar, seeks Shoot Captain/Front of House staff to bring the Clays experience to life for guests. You will manage bookings, run gaming pegs, coordinate food and beverage service, and guide guests through a high-energy, entertaining journey with a focus on exceptional hospitality.

You’ll join a dynamic team, develop rapport with guests, and aim to leave every visitor smiling and eager to return.

Qualifications

• Host or hospitality reception / bookings management preferred but not essential.
• Previous food and beverage service experience.
• Always looking for opportunities to improve your knowledge and abilities.
• Passionate about hospitality and creating amazing experiences.
• Excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles.
• Take initiative, can solve problems calmly and work well under pressure.
• Someone who really enjoys interacting with people, love and engage with incredible food and beverage.

Responsibilities

• You will be highly competent with our booking system.
• On occasion you may run the reception and bookings for the service.
• You will support the events team with group reservations.
• You will be crucial to the smooth success of our corporate events.
• You will handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner.
• When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service.
• You will serve food and beverage in a professional manner, ensuring a high level of customer service.
• Able to flex your skills across our multiple front of house roles.

Skills

Hospitality

Reception

Customer service

Communication

Job description

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone.

As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

About

We’ve been named one of the UK’s Best Workplaces 2025 by Great Place To Work UK! We’re all about creating a workplace filled with integrity, fun, and teamwork. But don’t just take our word for it, here's what our Clayers have to say:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

If you’re looking for a role where you can grow and be part of a dynamic, fun-loving team, join us as we make history, one shot at a time!

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!

And Of Course, We’re Looking For Someone Who Embodies Our Clays Values. That’s Why We’ve Framed Them As Key Questions That Guide Everything We Do

• SAFE** - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported.
• AMAZING EXPERIENCE** - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated.
• LASTING** - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand.

SUMMARY OF POSITION

What's the Gig, you ask?

Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and therefore, have a unique role and requirements, this is where our Shoot Captains come in.

Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big personalities who always bring fun and positive energy to our atmosphere. You will run a section of our gaming pegs and control the guests entire journey for multiple groups throughout the operation. Previous hosting and serving experience will really help you in this role.

You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them with placing food and drinks orders. Moreover, you will ensure that they are looked after with our 12 steps of service, covering every stage of their experience.

You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section.

You will be a critical piece of the front of house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving peoples competitive spirit and helping them engage with the game.

As a Shoot Captain, you should be able to develop a rapport with the guest throughout their entire experience. You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit.

DUTIES & RESPONSIBILITIES

• You will be highly competent with our booking system
• On occasion you may run the reception and bookings for the service
• You will support the events team with group reservations
• You will be crucial to the smooth success of our corporate events
• Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner.
• When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service.
• You will serve food and beverage in a professional manner, ensuring a high level of customer service
• Able to flex your skills across our multiple front of house roles

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• Host or hospitality reception / bookings management preferred but not essential
• Previous food and beverage service experience, restaurant or bar
• Always looking for opportunities to improve your knowledge and abilities
• Passionate about hospitality and creating amazing experiences
• A keen eye for detail with excellent written and verbal communication skills
• Ability to build lasting relationships with colleagues and clients
• Honest with strong moral principles
• Take initiative, can solve problems calmly and work well under pressure
• Someone who really enjoys interacting with peopleLove and engage with incredible food and beverage

WHAT YOU’LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.33 per hour as well as weekly Tronc service charge distribution.

Other Great Benefits Include

• Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Paid Breaks: We value your time and ensure you’re compensated for your breaks.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.