Shipping Process Manager

Kuehne+Nagel; Yeovil; On-site; GBP 38,000 - 52,000; Full time

Job summary

Kuehne+Nagel in Yeovil is seeking an experienced Shipping Department Manager to lead Import and Export operations within Contract Logistics. You will ensure processes meet customs and customer requirements, monitor KPIs, and drive improvements across the team.

The role requires 5+ years in shipping, 3+ years of supervision, and strong SAP/Leonardo OS skills. You will develop staff, manage audits, and build strong stakeholder relationships to sustain service quality and cost efficiency.

Qualifications

• Minimum 5 years in a shipping environment.
• 5 A*-Cs including Maths and English at GCSE.
• At least 3 years of supervisory experience.
• Strong communication and interpersonal skills across all levels.

Responsibilities

• Manage the Shipping Department including Import and Export operations.
• Ensure compliance with customs, trade and customer requirements.
• Monitor team productivity, KPIs and service levels; implement corrective actions.
• Identify bottlenecks and drive continuous improvement to reduce delays.
• Oversee shipping priorities, escalation management, and recovery plans.
• Maintain reporting, work instructions and process documentation.
• Lead compliance activities including audits and root-cause analysis.
• Coach and develop teams; support recruitment and employee relations.
• Build stakeholder and customer relationships; support projects and audits.

Skills

Shipping ops

Team supervision

SAP

Interpersonal skills

Leonardo OS

Education

GCSEs incl Maths & English

Tools

SAP

Leonardo OS

Job description

It’s more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

It’s more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

This role works within the shipping unit of our contract logisitcs site in Yeovil.

The selected candidate will manage the Shipping Department, encompassing both Import and Export operations, while maintaining defined processes, achieving service level and performance targets and delivering continuous operational and sustainable business improvements.

How you create impact

• Ensure import/export operations comply with customs, trade, export control, and customer requirements.


• Monitor team productivity, KPIs, and service levels, implementing corrective actions when performance falls below target.


• Identify operational risks and process bottlenecks, driving continuous improvement to reduce delays and increase efficiency.


• Oversee shipping priorities, escalation management, and recovery plans for critical or late shipments to minimize customer impact.


• Maintain accurate reporting, work instructions, and process documentation, ensuring compliance and operational control.


• Lead compliance activities including audits, incident investigations, root cause analysis, and preventive/corrective actions.


• Manage and develop teams through coaching, performance reviews, training, succession planning, recruitment, and employee relations processes.


• Build strong stakeholder and customer relationships, lead operational reviews, support projects and audits, analyze performance data, and identify cost‑saving opportunities while maintaining service quality.

What we would like you to bring

• At least 5 years working in a shipping environment.


• A sound educational background. 5 A*-Cs including Maths and English at GCSE


• A minimum of 3 years supervisory experience.


• Good interpersonal and team skills and the ability to communicate and interact with staff at all levels within the company.


• Computer literate and competent in using company standard PC software packages and SAP.


• Use and knowledge of the Leonardo Company Operating System

What's in it for you

By joining Kuehne+Nagel, you will have the opportunity to develop your procurement career within a global market leader. We offer a supportive environment, exposure to a broad range of procurement activities, opportunities for international collaboration, and ongoing professional development, including support towards CIPS qualifications. Our culture places a strong emphasis on employee wellbeing, continuous improvement, and career progression.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.