Shipping and Customer Service Team Leader - Global Manufacturer

TN United Kingdom; Cheltenham; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Shipping and Customer Service Team Leader to lead logistics operations in Cheltenham. This role offers the chance to implement best practices in shipping and customer service while managing a dedicated team. The successful candidate will enjoy a supportive company culture and the opportunity to make a significant impact in the industry. With a competitive salary and generous holiday entitlement, this is an exciting opportunity for those looking to advance their careers in a prominent organization.

Benefits

Generous holiday entitlement of 27 days plus bank holidays

Supportive and collaborative company culture

Permanent position within a large organization

Qualifications

• Proven leadership experience within a logistics department.
• Strong knowledge of shipping and customer service practices.

Responsibilities

• Lead and coordinate the logistics team for efficient operations.
• Manage relationships with logistics service providers.
• Resolve customer issues efficiently and professionally.

Skills

Leadership

Problem-solving

Communication

Customer service

Logistics management

Education

Degree in Business Management

Degree in Logistics

Job description

Shipping and Customer Service Team Leader - Global Manufacturer, Cheltenham

Client: Page Personnel

Location: Cheltenham

Job Category: Customer Service

EU work permit required: Yes

Job Reference: dfb7fb818065

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

• Lead and coordinate the logistics team to ensure efficient operations.
• Implement best practices in shipping and customer service.
• Manage relationships with logistics service providers.
• Ensure compliance with industry regulations and company policies.
• Resolve customer issues efficiently and professionally.
• Oversee inventory management and logistics planning.
• Conduct regular team meetings and performance reviews.
• Contribute to continuous improvement initiatives within the department.

The Successful Applicant

The ideal candidate will have:

• A degree in Business Management, Logistics, or a related field.
• Proven leadership experience within a logistics department.
• Strong knowledge of shipping and customer service practices.
• Excellent problem-solving and decision-making skills.
• Outstanding communication and interpersonal skills.
• A commitment to high customer satisfaction.

What’s on Offer

• A salary in the region of £40,000 - £45,000 GBP per annum.
• Generous holiday entitlement of 27 days plus bank holidays.
• Permanent position within a large organization.
• Supportive and collaborative company culture.
• Opportunity to make a significant industry impact.

This is a fantastic opportunity for a Shipping and Customer Service Team Leader to advance their career within a prominent organization in Cheltenham. Apply today!