Shift work/IT Operation Centre Engineer

JAC Recruitment; City Of London; On-site; GBP 34,000; Full time

Job summary

A prominent recruitment agency is looking for an ITOC Support Engineer in London. Responsibilities include 24x7 shift support for network and mobile services, and providing exceptional customer service. Ideal candidates will possess strong MS Office skills, CCNP/CCNA certification, and experience in network infrastructure. Join a team dedicated to excellence and customer satisfaction.

Qualifications

• Proficiency in MS Office required.
• Experience with network infrastructure installation and maintenance.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Provide 1st and 2nd level support as a shift engineer.
• Coordinate with vendors and carriers to resolve issues.
• Deliver tasks in a timely manner to ensure customer satisfaction.

Skills

MS Office (Excel, Word, PowerPoint, Visio)

Network infrastructure maintenance

Customer service experience

Time management

Communication skills

Fluent English

Education

CCNP/CCNA certification

JNCIP certification (advantage)

Job description

Overview

ITOC Support Engineer

Business: Information Technology

Company Location: Dockland

Salary: 33,300 GBP/ year

Office working

All of the applicants must have an eligible visa for working in the UK.

Responsibilities

• As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services / customers\' services in the event of faults and trouble.
• Carry out a variety of technical tasks to meet or exceed customers\' expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations.
• Contribute in delivering new services and products from an operational perspective.
• Execute tasks assigned by the Line Manager and contribute to building a strong team.
• All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.

Qualifications

• Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
• Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization.
• Fluent English language skills required (verbal and written).
• Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries.
• Proven customer service and facing experience, at all customer levels.
• Flexible approach, able to work outside of normal working hours when requested.
• Strong time management/multi tasking & organisational skills.
• Good communication with customers, colleagues and related 3rd party vendors.
• A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage.
• Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
• Strong work ethic and reliable time keeping and attendance.
• Ad hoc requests from your Line Manager.