Shift Supervisor - Store# 77998, DERBY - COLLEGE RP DT

Starbucks Coffee Company; Derby; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Starbucks as a Shift Supervisor in Derby, where you'll lead shifts and coach your team to deliver exceptional customer experiences. This role offers a competitive salary, comprehensive training, and numerous benefits, including holiday pay, free drinks, and opportunities for career growth. Be part of a community that values your contributions and fosters a culture of inclusivity.

Benefits

28 days holiday per year

Free drinks and food on shift

Store bonus program

Bean stock options

Comprehensive training

30% discount on food, beverages, and merchandise

Life assurance

24/7 Employee Assistance Programme

Recognition schemes and monetary awards

Opportunities for long-term career growth

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in retail or hospitality environments is beneficial.

Responsibilities

• Lead shifts, supporting partners and inspiring memorable moments.
• Manage store operations during scheduled shifts, including opening and closing duties.
• Motivate the store team to deliver exceptional customer experiences.

Skills

Coaching

Leadership

Customer Service

Job description

Job Description - Shift Supervisor - Store# 77998, DERBY - COLLEGE RP DT (230018150)

Brand: Starbucks Coffee Company

Location

Derby - College RP DT (Store# 77998)

Unit 1 College Park Normanton Road

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities.

At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

We have an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Your voice will be integral to everything we do. You’ll lead shifts, working with your team of baristas to create the Starbucks Experience for our customers through high-quality service, beverages, and products, while fostering our third place environment.

We are seeking candidates with previous coaching or supervisory experience in a customer-facing role. You’ll spend your time running shifts with our customers at the core, coaching your team, and creating a positive learning environment for your partners on shift. Experience in leading operational activities in retail or hospitality environments is beneficial, as you’ll be responsible, alongside the store management team, for achieving results through impact, goal achievement, and operational excellence. You’ll also act as an ambassador for our partner networks, ensuring they feel valued and included.

In this role, no two days are the same! Working in a fast-paced store, a typical day could include:

• Collaborating with the Store Manager to lead shifts, support partners, and inspire memorable moments and the Starbucks Experience for partners and customers
• Setting priorities using available tools and resources to delegate tasks and drive store profitability
• Motivating the store team to deliver exceptional customer experiences, pre-empting and resolving issues as they arise
• Sharing best practices through identifying teachable moments
• Viewing challenges as opportunities for continuous improvement and operational excellence
• Managing store operations during scheduled shifts, including opening and closing duties
• Ensuring all partners adhere to Starbucks operational policies, including cash handling, safety, and security procedures
• Providing consistent, high-quality beverages and food, following all recipe and presentation standards, and adhering to health, safety, and sanitation guidelines

Our stores operate during varied hours, including early mornings, evenings, weekends, nights, and holidays.

All partners begin their careers with an introductory training program led by in-store trainers and coaches, designed to immerse you in Starbucks culture and set you up for success. These programs are delivered in-store and support on-the-job learning with your manager.

In return, we offer a competitive starting salary and benefits, including:

• 28 days holiday per year (including Bank Holidays) plus an additional personal day annually
• Free drinks and food on shift
• Store bonus program
• Bean stock options for all partners
• Comprehensive training, including coffee knowledge, and access to Starbucks Global Academy
• A free weekly bag of coffee and a 30% discount on food, beverages, and merchandise
• Discounts with local and national retailers through Perks at Work
• Life assurance
• Home Sweet Loan (interest-free loans for rental deposits)
• 24/7 Employee Assistance Programme for partners and families
• Recognition schemes and monetary awards for long service, customer appreciation, and partner achievements
• Opportunities for long-term career growth within stores and support centers

If you're seeking a new opportunity, join us to be welcomed, challenged, inspired, and heard. Because here, you belong.

Our process:

Application > CV review > First stage interview > Second stage interview > Offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, regardless of race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity, or expression.

Know someone who would be a perfect fit? Share this opportunity! There’s always room for one more at Starbucks.