Shift Supervisor - Store# 12313, WIMBLEDON HILL ROAD,

Starbucks Coffee Company; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading coffee retailer in London is seeking a Shift Supervisor to lead a dynamic team and ensure exceptional service delivery. Candidates should have experience in coaching and must thrive in a fast-paced environment. This role offers competitive salary, comprehensive training, and attractive benefits like holiday pay and partner discounts.

Benefits

28 days holiday including bank holidays

Free drinks and food on shift

Employee assistance program

Discounts on food, beverages, and merchandise

Training and development opportunities

Qualifications

• Previous coaching or supervisory experience in a customer-facing role is required.
• Experience leading operational activities in a retail or hospitality environment is beneficial.

Responsibilities

• Lead shifts and support partners to deliver excellent customer service.
• Ensure store profitability through effective delegation and task management.
• Maintain safety and operational standards during scheduled shifts.

Skills

Customer service skills

Leadership experience

Problem-solving abilities

Communication skills

Job description

Job Description - Shift Supervisor - Store# 12313, WIMBLEDON HILL ROAD, (180002117)

Brand: Starbucks Coffee Company

Location

Wimbledon Hill Road (Store# 12313)

10 Wimbledon Hill Rd Unit 5

London SW19 7NS

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities.

At Starbucks, we're about brewing great coffee and great leaders. Immerse yourself in a community of connection, opportunity, and creativity, all stirred with the aroma of our world-class coffee.

We have an exciting opportunity for you to join as a store supervisor. Find your place as a leader at Starbucks and help build the brand’s future. Your voice will be integral to everything we do. You’ll lead shifts, work with your team of baristas to deliver the Starbucks Experience with high-quality service, beverages, and products, while creating our third place environment.

We seek candidates with previous coaching or supervisory experience in a customer-facing role. You’ll run shifts, coach your team, and foster a positive learning environment. Experience in retail or hospitality operational activities is beneficial, as you’ll be responsible, alongside the store management team, for achieving results through operational excellence and impactful leadership. You’ll also serve as an ambassador for our partner networks, ensuring they feel they belong.

Every day is different! In our fast-paced store, a typical day may include:

• Collaborating with the Store Manager, leading shifts, supporting partners, and inspiring the Starbucks Experience for partners and customers
• Setting priorities, leveraging tools and resources to delegate tasks and drive store profitability
• Motivating the team to deliver excellent customer experiences, pre-empting and resolving issues
• Sharing best practices and identifying opportunities for continuous improvement
• Managing store operations during shifts, including opening and closing duties
• Ensuring compliance with operational policies, including cash handling, safety, and security
• Providing consistent quality beverages and food, adhering to standards and safety guidelines

Our stores operate at various hours, including early mornings, evenings, weekends, nights, and holidays.

All partners start with an introductory training program led by in-store trainers, designed to immerse you in Starbucks culture and set you up for success. Training is on-the-job and supported by your manager.

In return, we offer a competitive salary and benefits, including:

• 28 days holiday (including Bank Holidays) plus a personal day annually
• Free drinks and food on shift
• Store bonus program
• Bean stock options
• Comprehensive training and access to Starbucks Global Academy
• A weekly free bag of coffee and 30% partner discount on food, beverages, and merchandise
• Discounts with local and national retailers
• Life assurance
• Home Sweet Loan (interest-free loans)
• 24/7 Employee Assistance Programme
• Recognition schemes and awards for service and customer excellence
• Long-term career opportunities within stores and support centers

If you’re seeking a new opportunity, join us to be welcomed, challenged, inspired, and heard. Because here, you belong.

Our process:

Application > CV review > First interview > Second interview > Offer and onboarding

Starbucks is committed to diversity and inclusion. All applicants will be considered fairly, regardless of race, religion, sex, nationality, age, disability, sexual orientation, gender identity, or other protected characteristics.

Know someone who would be a perfect fit? Share this opportunity! There’s always room for one more at Starbucks.

Starbucks Coffee Company is an equal opportunity employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact us at [e-mail] or 1(888) 611-2258.