Shift Supervisor - Store 12215, SUN STREET EC2

Starbucks Coffee Company; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee retailer is seeking a dedicated Store Supervisor in London. You'll lead shifts, inspire your team, and ensure exceptional service and operational excellence. Ideal candidates will have strong supervisory experience and a passion for customer service. Benefits include free drinks, competitive salary, and opportunities for career growth.

Benefits

Competitive starting salary

28 days holiday

Free drinks and food during shifts

Store bonus program

Bean stock options

Comprehensive training

30% partner discounts

Life assurance

Interest-free home loan

Employee Assistance Programme

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in leading operational activities in retail or hospitality.
• Ability to inspire and motivate a team.

Responsibilities

• Collaborate with the Store Manager and lead shifts.
• Inspire and motivate the store team for excellent customer experience.
• Execute store operations during scheduled shifts.

Skills

Coaching experience

Supervisory experience

Problem-solving skills

Customer service

Operational leadership

Job description

We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence.

Responsibilities:

• Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Seeing challenges as opportunities for continuous improvement to drive operational excellence
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success.

Benefits:

• Competitive starting salary
• 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
• Free drinks and food when you're on shift
• Our store bonus program
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long-term career opportunities in store and support center

At Starbucks, we're committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.