Shift Supervisor - Store 12179, SOUTH BANK - SHAD TH

Starbucks Coffee Company; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global coffeehouse chain is seeking a store supervisor in Greater London. In this role, you will lead and motivate a customer-focused team, ensuring operational excellence while delivering quality service. Ideal candidates should have prior supervisory experience and be capable of problem-solving in a fast-paced environment. Competitive salary and benefits offered.

Benefits

Competitive starting salary

28 days holiday plus special day

Free drinks and food on shift

Store bonus program

Bean stock options

Comprehensive training

30% partner discount on food and drinks

Discounts with local retailers

Life assurance

Interest-free loan for rental deposit

Free 24/7 Employee Assistance Programme

Recognition schemes

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in leading operational activities in retail or hospitality.

Responsibilities

• Setting priorities and delegating tasks to drive store profitability.
• Inspiring and motivating the store team for optimal customer experience.
• Executing store operations during scheduled shifts, including opening and closing duties.

Skills

Coaching experience

Problem-solving

Customer service

Team leadership

Job description

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities. At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too.

Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee. We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future.

Responsibilities

• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimize the customer experience
• Identifying teachable moments to share best practices with the team
• Seeing challenges as opportunities for continuous improvement to drive operational excellence
• Executing store operations during scheduled shifts, including organizing opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights, and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in-store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success.

Qualifications

We're looking for candidates with previous coaching or supervisory experience in a customer-facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence.

Benefits

• Competitive starting salary
• 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
• Free drinks and food when you're on shift
• Our store bonus program
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long-term career opportunities in store and support center

So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.