Shift Supervisor: Lead Service & Train the Team

The Victoria Surbiton; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free Meals

Weekly pay

28 days holiday per year

20% discount in all Young's Pubs and 0

30% discount on overnight stays in our

Share Save Scheme

Company Pension Scheme

Job summary

The Victoria Surbiton is recruiting a Supervisor to lead front-of-house and help deliver exceptional guest experiences at our busy High Street pub. You will oversee shifts, train and motivate the team, and ensure smooth operations in a lively hospitality environment.

You’ll drive service standards, manage stock and health & safety, and foster a welcoming culture. We offer training, career progression, and a refurbishment in August 2025. Join a friendly team and contribute to our community pub.

Qualifications

• Passion to deliver exceptional customer service.
• Ability to build rapport with customers and the team.
• Willingness to train the team to ensure product knowledge.
• Responsible key holder with leadership for shifts.

Responsibilities

• Lead and manage shifts to deliver exceptional service.
• Coach and train team to uphold standards.
• Maintain product knowledge and hospitality standards.
• Ensure smooth operations and safety procedures.

Skills

Customer service

Team leadership

Staff training

Key holder

Job description

The Victoria Surbiton is recruiting a Supervisor to lead front-of-house and help deliver exceptional guest experiences at our busy High Street pub. You will oversee shifts, train and motivate the team, and ensure smooth operations in a lively hospitality environment.

You’ll drive service standards, manage stock and health & safety, and foster a welcoming culture. We offer training, career progression, and a refurbishment in August 2025. Join a friendly team and contribute to our community pub.