Shift Supervisor — Lead Guest Experience & Team Training

Mitchells & Butlers PLC; Tettenhall Wood; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Wagestream access

Free employee helpline

Job summary

Mitchells & Butlers PLC is hiring a Shift Supervisor at Ember Inns in the Westacres site. You’ll welcome guests, lead a team, train staff and uphold high standards of cleanliness and safety to keep guests returning for more.

The role focuses on delivering great service, managing shifts, and contributing to a friendly, community pub experience with flexible, customer-friendly operations.

Qualifications

• Experience in hospitality or front-of-house supervisory role is preferred.
• Strong customer-service mindset with a focus on guest satisfaction.

Responsibilities

• Be part of the day-to-day running of the site: host, serve guests and confidently lead your team.
• Act as a shift leader and role model, helping with training and development of the team.
• Maintain high standards of cleanliness and safety across the venue.
• Contribute to a welcoming, friendly atmosphere and ensure guests feel valued.
• Support the Mitchells & Butlers brand experience across Ember Inns.

Skills

Guest service

Team leadership

Training

Job description

Mitchells & Butlers PLC is hiring a Shift Supervisor at Ember Inns in the Westacres site. You’ll welcome guests, lead a team, train staff and uphold high standards of cleanliness and safety to keep guests returning for more.

The role focuses on delivering great service, managing shifts, and contributing to a friendly, community pub experience with flexible, customer-friendly operations.