Shift Supervisor ( {{city}})

JR United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading burger restaurant in London seeks a Shift Manager to oversee daily operations, manage teams, and ensure excellent customer satisfaction. The ideal candidate is passionate about burgers and fries, experienced in leadership, and aligned with company values like integrity and enthusiasm. This role offers various perks including bonuses and career development opportunities.

Benefits

Achievable bonus scheme

33 Days paid holiday

Free burgers, fries, and shakes

Development opportunities

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Experienced in hands-on leadership.
• Exceptional customer service skills.
• Aligned with company values: Competitive, Enthusiastic, Family, Get It Done, and Integrity.

Responsibilities

• Manage Shift Managers and Crew.
• Support high-quality food delivery.
• Create an engaging work environment.
• Ensure customer satisfaction and handle complaints.
• Lead by example in the kitchen.
• Support the General Manager and store performance.
• Manage P&L, drive sales, and control costs.
• Oversee daily operations.
• Uphold company values.
• Develop team talent pipeline.

Skills

Customer service skills

Hands-on leadership experience

Passion for burgers and fries

Job description

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About Us

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we've maintained our 'perfect and serve' philosophy.

Today, we're still a family at heart, characterized by integrity, enthusiasm, competitiveness, and a can-do attitude.

Rewards

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher rewards - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream for financial wellbeing benefits

Additional Perks

• Days out and social events
• Invitation to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys employee discount program
• Wellbeing support and Employee Assistance Programme (EAP)
• Development opportunities for career growth
• Enhanced Maternity & Paternity Leave
• Pension scheme

Ideal Candidate

• Passionate about Burgers and Fries
• Aligned with our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• Experienced in hands-on leadership
• Excellent customer service skills

Responsibilities

• Manage Shift Managers and Crew
• Support the delivery of high-quality food
• Create an engaging and fun working environment
• Ensure customer satisfaction and handle complaints professionally
• Lead by example on the floor and in the kitchen
• Support the General Manager and contribute to store performance
• Manage P&L, drive sales, and control costs
• Oversee daily operations and plan for the future
• Uphold company values
• Develop team talent pipeline

Career Growth

• Support for ambitious individuals to progress to Deputy General Manager or General Manager roles
• Potential future roles include Area Trainer, District Manager, or positions within the Support Office
• Five Guys offers a genuine career path, not just a job!