Shift Supervisor

Premium Village Inns; Thatcham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a growing and passionate team as a Front of House Team Leader at a leading company known for its premium pubs in Southern England. You will play a key role in leading your team, ensuring high standards of customer service, and contributing to ongoing business success. With a clear development pathway to General Manager, this role offers an exciting opportunity to grow alongside the business.

Benefits

Up to 33% off meals for you and guests

Service Awards

Birthday Gift

Refer a friend incentives

Development program with clear pathway to GM

Qualifications

• Proven experience in bar & restaurant roles.
• Minimum age of 18 due to licensing laws.
• Legal right to work in the UK.

Responsibilities

• Conduct pre-shift briefings and ensure team training on products.
• Implement and promote promotional activities.
• Lead by example to ensure excellent customer service.

Skills

Communication

Decision-Making

Organizational

Leadership

Team Motivation

Customer Service

Flexibility

Job description

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If you are looking for a new challenge in a growing business, then read on!

What’s in it for you?

• Up to £13.00 per hour plus a share of Tronc
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – which provides over 5,000 discounts across various lifestyle aspects. It’s a 100% free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000
• Proven experience in bar & restaurant roles
• Minimum age of 18 due to licensing laws
• Strong communication skills
• Good decision-making abilities
• Confidence
• Organizational skills
• Basic knowledge of food, wine, and beer
• Legal right to work in the UK
• Flexibility to work weekends and holidays
• Leadership and team motivation skills
• Conduct pre-shift briefings and ensure team training on products and promotions
• Implement and promote promotional activities
• Support and coach team members in upselling
• Handle issues promptly and professionally during shifts
• Lead by example to ensure excellent customer service
• Coordinate with kitchen and door teams for consistent service
• Assist managers to ensure smooth business operations
• Engage in ongoing training and development
• Enthusiasm for new opportunities

As a Front of House Team Leader, you should demonstrate passion and energy to develop your team, ensuring excellent customer service and high standards.

What do we do?

We own a collection of premium pubs across Southern England, located in scenic villages and towns, serving high-quality pub food in a cozy ambiance. Many of our pubs also feature charming bedrooms. Recently, we launched Harper’s Steakhouse, a new American Steakhouse brand.

It’s an exciting time to join us!

Upham Inns is expanding, and we want you to grow with us. We’ve invested in our business and are seeing great results. We aim to grow our pub family further and are recruiting passionate individuals.

We are looking for great people to join us

Our company supports you but also cares about your individual needs. We are a friendly, hands-on team passionate about running excellent pubs. We seek like-minded people eager to work and grow with us.