Shift Supervisor

Harri; Stoke-on-Trent; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Dining discounts

Wagestream

Holiday entitlement

Pension

Employee shares

Support helpline

Team socials

Job summary

Harvester, Poachers Cottage in Stoke-on-Trent, is seeking a Shift Supervisor to welcome guests, host, and confidently lead your team through busy service. You’ll shape daily operations, model hospitality, and drive standards.

The role emphasizes training your staff, maintaining cleanliness and safety, and delivering warm, friendly service. With flexible shifts and brand discounts, this position offers a supportive team environment and opportunities to grow within Mitchells & Butlers' family

Qualifications

• Experience supervising hospitality teams.
• Strong communication and guest-service focus.
• Ability to train and motivate staff.
• Commitment to cleanliness and safety standards.

Responsibilities

• Oversee day-to-day site operations as host and team leader.
• Act as shift leader and role model for training.
• Lead by example to maintain high service standards.

Skills

Team leadership

Training

Guest service

Safety compliance

Tools

POS system

Job description

As Shift Supervisor atthe Poachers Cottage - Harvester, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start?

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary