Shift Supervisor

White Horse; London Borough of Hammersmith and Fulham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible shifts

33% dining discount across brands

20% discount for friends and family

Wagestream – access earned pay

Team Socials

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Job summary

White Horse is seeking a proactive Shift Supervisor to oversee daily operations, welcome guests and lead a team with a focus on delivering exceptional service. The role includes training junior colleagues, maintaining cleanliness and safety, and ensuring smooth shift execution.

Join Mitchells & Butlers' White Horse pub family and enjoy perks like flexible shifts, dining discounts, Wagestream access and holiday entitlement as part of a competitive benefits package.

Qualifications

• Experience delivering great guest service.
• Ability to lead and train a team.
• Commitment to high standards of cleanliness and safety.
• Proactive in hosting and supporting guests.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Guest service

Team leadership

Training

Customer focus

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor at the White Horse, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think distinctive pubs packed with individuality, like minded regulars and a unique atmosphere. If you’ve got pints of personality, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary