Shift Supervisor

KPH Healthcare Services; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated individual to provide supervisory leadership in the absence of store management. This role involves overseeing store operations, ensuring customer satisfaction, and fulfilling the duties of a Customer Experience Advocate. Ideal candidates will possess strong customer service and supervisory skills, along with a commitment to excellence. The position offers competitive hourly wages and the opportunity to develop within a multistate organization that values compliance with regulations. If you are ready to take on a pivotal role in a dynamic environment, this opportunity is perfect for you!

Qualifications

• High School Diploma or GED required; AS Degree preferred.
• 2+ years of experience in a related position preferred.

Responsibilities

• Supervise store crew and manage customer service issues.
• Fulfill duties of a Customer Experience Advocate as needed.

Skills

Customer Service Skills

Supervisory Skills

Problem-Solving Skills

Education

High School Diploma or GED

AS Degree or Higher

Job description

Overview

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Responsibilities

Job Duties:

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absence of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Education:

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience:

• Preferred: 2 or more years previous experience in a related position

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

$16.00-$17.36 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.