Shift Supervisor

SSP Deutschland GmbH; King's Lynn and West Norfolk; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality company in King's Lynn is seeking a Shift Supervisor who will lead shifts, ensure operational standards, and train new hires. The ideal candidate should be warm and friendly, with experience in customer service and team leadership. This role offers a pathway into management, focusing on providing excellent service to guests and supporting team members. Applications will be accepted until 8/1/2025.

Qualifications

• Demonstrated customer service skills.
• Ability to lead a team effectively.
• Experience with operational standards.

Responsibilities

• Lead shifts to ensure operational standards are met.
• Train new hires on operational processes.
• Provide coaching and support to team members.

Job description

SSP America operatesseveral restaurants throughout the Denver Airport. Ourportfolioincludes local favorites like Tivoli and Smashburger, and many more.

Applications will be taken until 8/1/2025

At SSP America, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Our Shift Supervisors are experts at a few things:

• Having warm, friendly smiles
• Respecting our customers
• Leading a shift to ensure all operational standards are met or exceeded
• Providing support and coaching to our teams

If you're ready to take the step into a leadership role, our Shift Supervisor role may be the perfect fit!

Here are a few things you can expect as a Shift Supervisor at SSP America:

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.