Shift Supervisor

dnata; Hounslow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global catering service provider in Hounslow is seeking an active team member to ensure work is completed according to the daily schedule within the Dishwash and Equipment departments. The ideal candidate must have strong leadership skills and experience in fast-paced environments. The role includes responsibilities like managing work schedules, ensuring compliance with standards, and providing coaching to team members. Attractive perks include free meals and a gym membership.

Benefits

Free breakfast, lunch, and dinner on site

Free tea and coffee whilst on shift

£60 towards dental and optical cover

£150 if you Refer a Friend

Discounted gym membership

Cycle to Work Scheme

In-house apprenticeship programme

Employee Assistance Programme (EAP)

Responsibilities

• Ensure work is completed according to the daily schedule and costs are within targets.
• Collaborate with the Shift Manager to manage rosters and work schedules effectively.
• Manage material and product costs within budget and deadlines.
• Monitor wastage and identify solutions.
• Maintain customer service standards and effective communication with stakeholders.
• Provide leadership, coaching, and training to team members.
• Monitor team productivity and ensure adherence to procedures.

Skills

Proficiency in Microsoft Outlook

Experience in people management

Strong verbal and written communication skills

Experience in fast-paced environments

Understanding of cost and control management

Ability to plan, organize, and delegate effectively

Attention to detail and accuracy

Knowledge of health and safety regulations

Understanding of Food Hygiene standards

Leadership ability

Job description

Purpose Of The Role

To be an active team member, ensuring that all work is completed according to the daily work schedule within the Dishwash and Equipment departments in the DLC. The role involves effective communication, compliance with standards, and maintaining a safe, productive, and customer-oriented team focused on results and developing customer relationships.

What's in it for you?

• An opportunity to be part of a global family.
• Free breakfast, lunch, and dinner on site.
• Free tea and coffee whilst on shift.
• £60 towards dental and optical cover through our Simply health Cash Plan.
• £150 if you Refer a Friend.
• Discounted gym membership at over 2000 gyms nationwide.
• Cycle to Work Scheme.
• Opportunity to enhance your learning through our in-house apprenticeship programme.
• Access to our Employee Assistance Programme (EAP) offering counselling.

Key Responsibilities

• Ensure work is completed according to the daily schedule and costs are within targets.
• Collaborate with the Shift Manager to manage rosters, work schedules, and teams effectively and fairly.
• Manage material and product costs within budget and deadlines.
• Monitor wastage and work with the OPS Excellence Team to identify solutions.
• Maintain standards of customer service and effective communication with stakeholders.
• Conduct Daily/Weekly Team Briefings and escalate issues as needed.
• Provide leadership, coaching, and training to team members.
• Perform Daily Compliance & Core Standards checks, communicate issues, and implement corrective actions.
• Monitor team productivity, implement remedial actions, and ensure adherence to standard operating procedures.
• Ensure Food and personal Hygiene Procedures are followed at all times.

This list is not exhaustive; responsibilities may vary depending on locality or role complexity and may include other duties as deemed reasonable by the line manager.

Skills

• Proficiency in Microsoft Outlook, Word, and Excel.
• Experience in people management.
• Strong verbal and written communication skills.
• Experience in fast-paced environments such as manufacturing, logistics, or FMCG.
• Understanding of cost and control management.
• Ability to plan, organize, and delegate effectively.
• Attention to detail and accuracy.
• Knowledge of health and safety regulations related to operations.
• Understanding of Food Hygiene standards.
• Leadership ability.

Competencies

• Collaboration
• Engaging others
• Skills development
• Providing direction
• Developing talent
• Drive
• Delivering results