Shift Supervisor

Cobra Coffee; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned coffee chain in England is seeking a Shift Supervisor to lead store operations. You will motivate and coach a team of baristas while ensuring high-quality service and the Starbucks Experience. Ideal candidates have previous supervisory experience in a customer-facing role and are passionate about enhancing customer satisfaction. This role offers competitive benefits, including generous discounts and career progression opportunities.

Benefits

28 days holiday including Bank Holidays

Unlimited brewed coffee on shift

30% discount on beverages and food

Career progression opportunities

Comprehensive training programs

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Ability to create a positive learning environment for team members.

Responsibilities

• Lead shifts to enhance the customer experience.
• Motivate and inspire the store team.
• Execute store operations during shifts.

Skills

Coaching skills

Customer service

Leadership

Job description

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor.

You'll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers.

Key Responsibilities:

• Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends.

About You:

You'll need previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift.

What We Offer:

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally