Shift Supervisor

Cobra Coffee; Eastbourne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee retailer in Eastbourne is seeking an experienced shift supervisor to lead a team in delivering exceptional customer service. The role involves coaching staff, managing day-to-day operations, and ensuring high quality service and products. Ideal candidates will have previous supervisory experience in a retail or hospitality setting. This position offers excellent benefits including discounts and comprehensive training.

Benefits

28 days holiday a year

Unlimited brewed coffee & English breakfast tea

Discounts on beverages and food items

Comprehensive training

Career progression opportunities

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in leading operational activities in a retail or hospitality environment.

Responsibilities

• Run shifts with customer focus and coach your team.
• Collaborate with the Store Manager and lead store operations.
• Ensure adherence to operational policies including safety and security.

Skills

Coaching or supervisory experience

Customer service skills

Problem-solving skills

Leadership abilities

Job description

Overview

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor. You\'ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. Cobra Coffee is proud to be a Starbucks UK franchised partner. We\'re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

What we offer

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you\'re able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally

What to expect

You\'ll need previous coaching or supervisory experience in a customer facing role. You\'ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You\'ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.

The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:

• Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends.

So, if you\'re looking for a new opportunity, with us you\'ll be welcomed, you\'ll be challenged, you\'ll be inspired. Here you\'ll be heard. Because here, you\'re a part of it all. Here you belong.

What is our process?

Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding