Shift Supervisor

KPH Healthcare Services; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide supervisory leadership in a retail environment. This role is essential in ensuring smooth store operations in the absence of management, including overseeing staff, resolving customer issues, and completing mandatory training. The ideal candidate will have a strong background in customer service and supervisory roles, with a commitment to excellence and compliance with regulations. Join a dynamic team where your leadership can make a significant impact on customer experiences and store performance.

Qualifications

• High School Diploma or GED required, AS Degree preferred.
• 2+ years experience in a related position preferred.

Responsibilities

• Supervise store crew and manage customer service issues.
• Fulfill duties of a Customer Experience Advocate.

Skills

Customer Service

Supervisory Skills

Problem Solving

Education

High School Diploma or GED

AS Degree or Higher

Job description

Overview

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Responsibilities

Job Duties:

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Education:

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience:

• Preferred: 2 or more years previous experience in related position

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation:

$16.00 - 17.36 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.