Shift Station Supervisor, Leeds Managed Station

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the rail industry is seeking a Shift Station Supervisor in Leeds. This role involves leading a team to ensure safety and excellent customer service, handling emergencies, and maintaining operational standards. Ideal candidates should have strong communication skills and a GCSE in Maths and English, as well as experience in managing team dynamics.

Qualifications

• Strong communication and interpersonal skills essential.
• GCSE in Maths and English required.
• Experience managing challenging situations preferred.

Responsibilities

• Supervise the team to maintain a safe environment and deliver customer service.
• Conduct shift briefings and manage equipment use.
• Respond to emergencies and ensure team compliance with safety procedures.

Skills

Communication

Interpersonal Skills

Customer Service

Health, Safety, and Environmental Regulations

Education

GCSE or equivalent in Maths and English

Job description

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Shift Station Supervisor, Leeds Managed Station, Leeds

Client: Network Rail

Location: Leeds, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8244f2d7deb1

Job Views: 3

Posted: 27.05.2025

Expiry Date: 11.07.2025

Job Description:

Brief Description: Lead the station team to deliver excellent customer service on a shift basis, ensuring work is undertaken safely, to relevant standards, and providing a first-class customer experience.

Note: This role requires the incumbent to hold valid security vetting clearance. Any offer is conditional on obtaining clearance prior to start date.

If you have lived outside the UK in the last 3 years and are invited to interview, please notify us. For residency eligibility details, contact your recruiter.

About the role (External):

Key Accountabilities:

1. Supervise the team, including agency staff, on a shift basis to maintain a safe environment and deliver excellent customer service.
2. Undertake and direct station staff activities in line with safety procedures, ensuring checks are recorded and non-compliances addressed.
3. Collaborate with station users to create a safe and secure environment, preventing accidents, and reporting incidents.
4. Respond to emergencies and incidents according to procedures, coordinating with stakeholders.
5. Provide customer service support and assist in raising service standards by monitoring operations and providing feedback.
6. Conduct shift briefings, assign responsibilities, and manage equipment use and coverage.
7. Liaise with police forces to implement crime prevention plans.
8. Perform regular station checks, proactively address hazards, and log occurrences.
9. Follow emergency plans diligently and ensure team compliance.

Skills, Experience, and Qualifications:

Essential:

• Excellent communication and interpersonal skills
• Experience handling various situations assertively
• Strong customer service skills
• GCSE or equivalent in Maths and English
• Experience managing challenging situations
• Understanding of Health, Safety, and Environmental regulations
• Ability to complete Station Incident Officer Training

Desirable:

• Experience supervising a team
• IOSH / NEBOSH qualification
• Additional conversational language skills