Shift Operator - TCS Talent Pool

Serco; East Hampshire; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated Shift Operators for a critical role in satellite ground operations. This exciting position involves working on a rotational shift pattern to ensure 24/7 support for satellite communication systems. As part of a dynamic team, you will receive full training and mentorship, enabling you to develop new skills and contribute significantly to mission success. The company offers competitive salaries, a comprehensive benefits package, and a commitment to employee wellbeing and development. Join a forward-thinking organization that values diversity and inclusion, and make a real impact in the field of Defence.

Benefits

Competitive salaries with annual reviews

Up to 6% contributory pension scheme

Wide range of learning opportunities

24/7 Employee Assistance Programme

30% off at Serco-managed leisure centres

ShareSave scheme

Paid volunteering day

Discounts across 1,000 retailers

Qualifications

• GCSE in Maths and English required, A+ certification preferred.
• Experience in electrical or electronic engineering is a plus.

Responsibilities

• Maintain routine operation of satellite communication systems.
• Assist with system checks, troubleshooting, and training new hires.

Skills

Self-motivated

Dedicated

Electrical engineering experience

Communication skills

Teamwork

Education

GCSE Grade 4/C Maths and English

A+ Certification

Tools

Microsoft MS packages

Ground Station equipment

Job description

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At Serco we are looking to build a Talent Pool for Shift Operators to join the TCS Contract at Oakhanger in Bordon.

The TCS contract falls under Serco’s Space division, working on behalf of the US Space Force. As part of one of Serco Defence’s key contracts, you will support in the overall configuration and real-time operation of a variety of satellite ground and communication systems.

Working on a rotational shift pattern, you will be part of a team to provide 24/7/366, flawless, uninterrupted satellite support. You will maintain routine operation as directed by the Shift Supervisor or designated Deputy, assisting with the performance of routine maintenance, system checks and tests, and troubleshooting/rectification.

We are looking for self-motivated, dedicated individuals to join the team. Please note full training will be provided, mentorship and support will also be provided for those with a desire to learn new skills and become an integral part of the team. In addition to salary, a Flexible Allowance will be paid for shift working as per T&C’s.

If you would like to express your interest in these positions, please register your interest by submitting an application and we will be in touch when the position opens.

Main responsibilities of the role include:

• Comply with the Serco Management Systems, UK, Europe and TCS policies/procedures.
• Configuration and real-time operation of the Ground Station equipment.
• Maintain routine daily operation of the Communications area.
• Achieve and maintain certification in specific equipment/systems as required in accordance with site Operations procedures.
• Maintain standards of operational security in accordance with Spaceforce Operations procedures.
• Complete documentation at the direction of the Shift Supervisor, DSS or Senior Technician.
• Act as safety person for Technicians when needed.
• Follow direction given by the senior person in the allocated area.
• Provide on-the-job training for new hires as appropriate.
• Maintain standards of tidiness in the workshops and operational areas.
• WAH conversant with requirements and able to instruct other persons when required.

What you’ll need to do the role:

• GCSE Grade 4/C Maths and English.
• PC Literate.
• Previous experience of working in an electrical or electronic engineering environment is preferred.
• Complete A+.
• Good knowledge of the Microsoft MS packages.
• Achieve SC Clearance.
• Full Driving Licence and a willingness to drive company vehicles.
• Willing to become a rescue climber.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free through our Payroll Giving Scheme.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Government's Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.