Shift Manager/ Restaurant Floor Manager

Tim Hortons; Bangor; On-site; GBP 27,000; Full time

Job summary

An established industry player in the quick service restaurant sector is seeking a dynamic Shift Manager to oversee daily operations. This role is pivotal in maintaining exceptional customer service standards and leading a team to achieve performance targets. You will be responsible for ensuring product presentation, compliance with health and safety regulations, and fostering a positive work environment. Join a rapidly growing organization that values your contributions and offers a supportive atmosphere for career advancement. If you have a passion for service excellence and team leadership, this position is perfect for you.

Qualifications

• Experience in a Quick Service Restaurant is essential.
• Must have a flexible and disciplined work approach.

Responsibilities

• Ensure high standards of customer experience are maintained.
• Resolve customer complaints and motivate the team.

Skills

Customer Service

Team Motivation

Problem Solving

Food Hygiene Knowledge

Health & Safety Understanding

Education

Higher Secondary School / RQF Level 3 / BTEC / A Levels

Job description

Job Title: Restaurant Floor – Shift Manager

Salary: £26,200 per annum

Location: United Kingdom

Experience Required: Experience of working in a Quick Service Restaurant (QSR) / Fast Food Restaurant.

Employer: Tim Hortons UK are going through a period of exponential growth, with the aim to open an outlet in every town and city throughout the United Kingdom over the next 2 years. There has never been a better time to join a fast-developing organisation whilst growing your career at the same time.

A quick service restaurant with a difference, Tim Hortons is all about great food, coffee and sweet treats served with a warm and friendly approach. With over 5,000 stores and 2 billion cups of coffee sold worldwide, there has never been a better time to join Tim Hortons UK!

Job Description

The Tim Hortons Restaurant Floor - Shift Manager position assists the restaurant manager in managing all aspects of the restaurant's day-to-day operations to ensure standards around people, products, cleanliness, and an Exceptional Customer Experience are fulfilled.

Key Responsibilities:

1. Ensures high standards of the customer experience are always maintained.
2. Resolves customer complaints and turns potentially negative situations into positive ones.
3. Motivating and encouraging a team to achieve targets and deliver the best possible customer experience.
4. Taking responsibility for the presentation of products, ensuring they are correctly merchandised and stocked to agreed levels.
5. Understands and can lead the team to achieve key performance indicators set for the restaurant daily.
6. Displays knowledge of and works within compliance to applicable legislation including food safety, health and safety, and employment standards.
7. Responsible for the opening and closing of our restaurants.
8. Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team’s presentation.
9. Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV).
10. Education of employees regarding the restaurant's health and safety policies.

Requirements:

1. Must have a flexible and disciplined approach to work.
2. Some experience of working in a Quick Service Restaurant (QSR).
3. Able to work as part of a team and on their own.
4. Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.
5. Fluent in the English Language (Minimum B1 level).
6. Knowledge of Food hygiene would be advantageous.
7. Understanding of Health & Safety procedures is desirable.

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