Shift Manager: Lead a Customer-First Team

Greggs plc

Bolton

On-site

GBP 12,000 - 15,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health and wellbeing app

Holiday growth with tenure

Pension scheme up to 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a proactive Shift Manager to lead a busy shop floor and support the Store Manager in delivering excellent customer service across in-store and online channels.

You will motivate the team, manage daily operations, and ensure stock and displays meet Greggs’ standards while delivering a brilliant customer experience during every shift.

Qualifications

Reliable and demonstrates natural leadership abilities.
Passion for delivering exceptional customer service.

Responsibilities

Inspire the team to deliver amazing results and maintain high shop standards.
Lead by example and serve customers in a fast and friendly manner.
Prepare products, including sandwiches and ovens management.
Keep displays fully stocked with plenty of choice.
Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Job description

Please Note: The application deadline for this vacancy has now passed.

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team,you’llbe responsible forlooking after the shop when the Managerisn’taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.Y ou'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two shifts will be the same, during a typical shift you can expect to:

Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop
Lead by example and serve our customers in a fast and friendly manner
Prepare our much-loved products, including making sandwiches and managing the ovens
Ensure our displays are fullystocked at all times, with plenty of choice available for our customers
Keep the shop looking clean,tidyand presentable

What we can offer you

Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Longserviceawards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You’llbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

Ifyou’vegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .