Shift Manager - Full-Time (36 Hours/Week)

Heron Foods; Crewe; On-site; GBP 26,000; Full time

Job summary

A major UK retail chain in Crewe is seeking a full-time Shift Manager to lead the team and ensure excellent customer service. The ideal candidate will have supervisory experience in retail, strong leadership skills, and the ability to maintain store standards. This active role involves motivating staff, handling customer inquiries, and organizing stock management. Competitive pay and a supportive work environment are offered.

Benefits

10% staff discount

Career development training

24/7 GP access for you and your household

Long-service awards and colleague discounts

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments.
• A strong, motivational leadership style.
• Great communication and problem-solving skills.
• The ability to stay organised and adaptable under pressure.

Responsibilities

• Leading and motivating the team during your shift to maintain high store standards.
• Providing excellent customer service and confidently handling customer queries.
• Keeping the store well-presented and fully stocked.
• Supporting stock deliveries and efficient stockroom management.
• Acting as a keyholder, with responsibility for store opening and closing.

Skills

Leadership skills

Customer service

Communication skills

Problem-solving

Organizational skills

Job description

Overview

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Drive Store Success: Shift Manager - Full-Time (36 Hours/Week)
Location: Bradfield Road, Crewe, CW1 3RH
Pay: £12.50 per hour
Hours: 36 hours per week

Lead by Example in a Fast-Paced Retail Environment
At Heron Foods, we\'re all about delivering great value and excellent service across our 340+ stores nationwide. As a Shift Manager, you\'ll be a key part of the leadership team, helping to run the store smoothly, energising the team, and ensuring our customers have a fantastic shopping experience.

Why Heron Foods

We don\'t just offer a job-we offer a supportive workplace where your leadership skills are recognised and your career can grow. Benefits include:

• Staff Discount: 10% off at Heron Foods and B&M stores
• Career Development: Access to training and leadership development through Future Flyers
• Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support
• Rewarding Extras: Long-service awards, colleague discounts, and much more

Responsibilities

• Leading and motivating the team during your shift to maintain high store standards
• Providing excellent customer service and confidently handling customer queries
• Keeping the store well-presented and fully stocked
• Supporting stock deliveries and efficient stockroom management
• Acting as a keyholder, with responsibility for store opening and closing

What You\'ll Love About This Role

This isn\'t a desk job-it\'s an active, fast-moving position where your leadership skills really shine. You\'ll be hands-on with your team, making decisions on the go and setting the tone for a productive, positive store environment.

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments
• A strong, motivational leadership style
• Great communication and problem-solving skills
• The ability to stay organised and adaptable under pressure

Alternative Titles

This role may also be listed as: Duty Manager, Team Leader, Store Supervisor, Assistant Manager, Keyholder, Floor Manager, or Section Leader. If you\'ve worked in any of these positions-or are ready to step up-this could be the ideal opportunity for you.

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Diversity and Inclusion

At Heron Foods, we celebrate diversity and inclusion and are proud to be an equal opportunity employer.