Shift Manager – Full-Time

Heron Foods; St Helens; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Training & development

Wellbeing support

Job summary

Heron Foods is looking for an energetic Shift Manager to lead a store team and ensure smooth daily operations. You will drive high standards of service, keep presentations top-notch, and manage stock and deliveries while serving customers confidently.

In this fast-paced retail role you’ll supervise staff, handle opening and closing as keyholder, and foster a proactive, organized store culture. The position offers hands-on leadership and opportunities for growth.

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments.
• A strong, motivational leadership style.
• Great communication and problem-solving skills.
• The ability to stay organised and adaptable under pressure.

Responsibilities

• Leading and motivating the team during your shift to maintain high store standards.
• Providing excellent customer service and confidently handling customer queries.
• Keeping the store well-presented and fully stocked.
• Supporting stock deliveries and efficient stockroom management.
• Acting as a keyholder, with responsibility for store opening and closing.

Skills

Leadership

Customer service

Team motivation

Communication

Problem solving

Organizational skills

Job description

As a Shift Manager, you'll play a central role in the store's daily operations. Your responsibilities will include:

• Leading and motivating the team during your shift to maintain high store standards
• Providing excellent customer service and confidently handling customer queries
• Keeping the store well-presented and fully stocked
• Supporting stock deliveries and efficient stockroom management
• Acting as a keyholder, with responsibility for store opening and closing

Why You'll Love This Role

This isn't a desk job-it's an active, fast-moving position where your leadership skills really shine. You'll be hands-on with your team, making decisions on the go and setting the tone for a productive, positive store environment.

• Previous experience in a supervisory or team leader role in retail or similar environments
• A strong, motivational leadership style
• Great communication and problem-solving skills
• The ability to stay organised and adaptable under pressure

Benefits

• Staff Discount: 10% off at Heron Foods and B&M stores
• Career Development: Access to training and leadership development through Future Flyers
• Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support
• Rewarding Extras: Long-service awards, colleague discounts, and much more