Shift Manager (Evenings)

Greggs plc; Newton Hill; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit share

Health & wellbeing app

Holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs plc is hiring a Shift Manager to lead a shop team and ensure an outstanding customer experience across in-store, delivery, Click+Collect and drive-thru channels. You’ll supervise the shop when the Manager isn’t present, motivate colleagues and ensure the team has what they need to excel.

Responsibilities include inspiring the team, serving customers, preparing products and maintaining clean, well-stocked displays, while upholding Greggs’ standards and culture.

Qualifications

• Reliable with strong leadership abilities and a customer‑focused mindset.
• Experience supervising a team in a fast-paced retail environment.
• Willingness to support an inclusive culture and diverse colleagues.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example, serve customers quickly and kindly.
• Prepare products (e.g., sandwiches) and manage ovens, keep displays stocked.
• Keep the shop clean, tidy and presentable for customers.
• Ensure smooth operation when the Store Manager is not present.

Skills

Leadership

Customer service

Team supervision

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team,you’llbe responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru.You'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

Typical shift duties

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on shift
• Paid breaksallowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing Appproviding Remote GP and Physiotherapy services
• Holiday entitlement that growsas your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension schemeto help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helplineto help with your wellbeing
• Longserviceawardscelebrating key milestones in your career
• Savings and discountsfor your everyday shopping, leisure and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.