Shift Manager (Evenings)

Greggs plc; Birmingham, West Midlands Combined Authority; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Shift Manager in a thriving environment where customer satisfaction is key. You will play a vital role in ensuring that every customer has a fantastic experience, whether they’re ordering in-store or online. Your leadership will inspire your team to maintain high standards and deliver exceptional service. With a variety of perks, including a generous discount on products and opportunities for career growth, this position offers a rewarding path in a company that values its employees and promotes a fun, inclusive culture.

Benefits

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

Profit sharing

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Qualifications

• Reliable with natural leadership abilities.
• Experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results.
• Lead by example and serve customers in a friendly manner.
• Ensure displays are fully stocked and the shop is presentable.

Skills

Team Leadership

Customer Service

Food Preparation

Time Management

Education

Previous Supervisory Experience

Job description

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You will lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our popular products, including making sandwiches and managing ovens.
4. Ensure displays are fully stocked at all times, with plenty of choices for customers.
5. Keep the shop clean, tidy, and presentable.

What we can offer you

• Colleague discount of up to 50% on Greggs products for you and a family member.
• Free hot drinks while on shift.
• Paid breaks to recharge.
• Sharing 10% of our profits with colleagues.
• Health and Wellbeing App providing Remote GP and Physiotherapy services.
• Holiday entitlement that increases with your career growth.
• Colleague share plans to help you invest and save for the future.
• Pension scheme with contributions matched up to 7%.
• Confidential employee assistance app and helpline for wellbeing support.
• Long service awards celebrating career milestones.
• Savings and discounts for shopping, leisure, and wellbeing.

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, recognizing and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome, regardless of background, preferences, or beliefs. Learn more about us at: Greggs Careers | About Greggs.

• Salary: £13.70 per hour, including a 40p band increment.
• Frequency: Hourly.
• Job Reference: greggs/TP/3898/43554.
• Contract Type: Permanent.
• Working hours: 5 pm - 9 pm.