Shift Manager - Customer Experience

DPD UK; Bournemouth; On-site; GBP 39,000 - 55,000; Full time

Job description

Company Description

• Contract Type: Permanent 40 Hours Per Week
• Salary: Circa £39600 plus bonus
• Location: DPD Bournemouth, Vulcan Way, Ferndown, BH21 7BU
• Days of Work: Monday to Friday
• Hours of Work: 8am - 5pm

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world-class service. You will be in a busy and fast-paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

We are currently recruiting for an experienced Shift Manager to help strengthen our depot operations management team.

In this role, your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service, and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards, and ISO operating procedures specific to own areas of accountability.

Other key accountabilities will be:

• Ensure company target for Premium Service is achieved.
• Ensure there are zero Exceptions.
• Ensure company target for Collection Service is achieved.
• Ensure company target for Delivery ETAs is achieved.

Qualifications
What we’re looking for:

You will have experience in a fast-paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high-performing team, ideally within a Transport Setting. We would also expect:

• Strong communication skills with the ability to inspire, motivate, and manage a team.
• Decisive and effective decision-making, problem resolution, and time management skills.
• High levels of resilience, self-motivation, and flexibility.
• Excellent computer skills with the ability to use Google Chrome applications.
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• High vigilance to any unscrupulous activity, taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

Additional Information
About our Benefits

We recognise that our people are at the heart of our business; without them, we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:

• Holiday trading.
• Enhanced maternity and paternity package.
• Free life assurance of 4 x salary on joining the pension scheme.
• Health Kiosks visiting every location.
• Vitality at Work.
• Free On-Site Parking.
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
• Milestone Days off to celebrate with your family and friends.
• For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.