Shift Manager - Cheshunt

Five Guys; Broxbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular fast-food chain is seeking a hands-on team leader to manage crew and quality. Responsibilities include ensuring customer satisfaction and a fun working environment, supporting the General Manager, and maintaining smooth operations during shifts. The position offers various employee benefits and opportunities for development.

Benefits

Bonus scheme worth up to 10% of annual salary

Potential Secret Shopper bonus up to £2,000

28 days paid holiday

Free burgers, fries, and shakes while on shift

Life assurance

Enhanced Maternity & Paternity Leave

Development opportunities

Qualifications

• No formal qualifications listed.

Responsibilities

• Responsible for Crew & Quality Control.
• Supporting the General Manager in delivering perfect burgers and fries.
• Create an awesome working environment for the team.
• Ensure customer satisfaction and handle complaints.
• Lead by example and be hands-on.
• Ensure each shift runs smoothly.

Job description

Overview

Perfect Burgers and Fries. Burgers & Fries and Incredible Careers! We are a family business with a simple formula: burgers and fries cooked to perfection, with no frozen ingredients. Since 1986 we have followed the same 'perfect and serve' philosophy. Our values are competitiveness, enthusiasm, family, getting it done, and integrity.

Responsibilities

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries
• Provide an "above and beyond" experience for your team while creating an awesome working environment where people are happy to come to work and have fun as part of the management team
• Ensure every customer is delighted with their order and their Five Guys experience — deal with complaints promptly in an open and honest way
• Lead from the front and be hands-on most of the time, working on the line and in the dining room
• Ensure that each shift runs smoothly and that company values inform shift management

Perks and Benefits

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 28 days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream for financial wellbeing

Other Perks

• Days out and social events
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us
• Enhanced Maternity & Paternity Leave
• Pension scheme

Notes

No formal qualifications are listed in this description.