Shift Manager - Batley, West Yorkshire

TN United Kingdom; Redcar; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead a team in a vibrant restaurant environment. This role involves overseeing daily operations, driving sales, and ensuring customer satisfaction while maintaining high standards of food hygiene and staff training. The ideal candidate will possess proven management experience in the food or hospitality sector and a passion for motivating teams. Join a fun, flexible work environment where your leadership skills can shine and contribute to the success of the business.

Qualifications

• Proven management experience in food franchise, restaurant, or hospitality.
• Ability to lead and inspire team members for customer satisfaction.

Responsibilities

• Oversee daily operations and support the General Restaurant Manager.
• Drive restaurant sales, execute marketing activities, and manage stock.
• Train staff and ensure high standards of cleanliness and customer service.

Skills

Management Experience

Customer Service

Sales and Profitability

Food Hygiene Knowledge

Team Leadership

Education

Basic Food Hygiene Certificate

Job description

The role of a Shift Manager is key in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company policies and procedures. You will directly lead, coach, and inspire all team members to ensure they provide total customer satisfaction and a great product at all times whilst controlling costs and building sales. We’re looking for someone with proven management experience, ideally gained in the food franchise, restaurant, or hospitality sector. A Shift Manager role with GDK is rewarding and involves working flexible hours in a fun, team environment.

Restaurant Supervisor Responsibilities:

Responsible for the day-to-day operations and maintenance of the store, supporting the General Restaurant Manager, and the development of food products and services as follows:

General Responsibilities

• Implementing the business performance strategies set by the Restaurant Manager
• Driving restaurant sales and profitability
• Executing marketing activities, such as promotional events and discount schemes
• Preparing reports at the end of shifts or weekly, including staff control, food control, wastage, and sales
• Creating and implementing plans for departmental sales, profit, and staff development

Stock Control

• Ordering or requisitioning food and supplies needed for efficient operation
• Managing weekly/daily orders to maintain stock levels and timely special orders
• Coordinating stock deliveries and maintaining accurate records
• Inspecting supplies, equipment, and work areas to ensure standards are met

Training

• Providing staff training and ongoing support
• Ensuring staff are well groomed and presentable
• Maintaining cleanliness and hygiene standards
• Upholding food presentation standards
• Ensuring excellent customer service and handling customer queries or complaints
• Training staff on fire and safety procedures and proper equipment usage

Other Responsibilities

• Identifying additional revenue opportunities
• Knowledge of ingredients and cooking methods for customer inquiries
• Preparing duty rosters and maintaining hygiene procedures
• Supporting other staff as needed
• Minimizing wastage
• Motivating team members, providing excellent customer service, and remaining calm under pressure
• Holding a basic Food Hygiene Certificate
• Conducting daily staff briefings and ensuring punctuality
• Monitoring and recording temperatures of freezers and chillers
• Arranging store maintenance
• Supporting company policies on equal opportunities
• Ensuring safety and security in service
• Carrying out other duties as required

This job description is not exhaustive and may include additional duties as needed.

For further inquiries, please don't hesitate to contact us.