Shift Manager (Affirmative position for women), ATS

Amazon; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

Amazon is seeking a Shift Manager for its Sorting Center in Sheffield. This leadership role involves overseeing daily operations, managing staff, and ensuring safety protocols are followed. The ideal candidate will have a Bachelor's degree and experience in employee management, with a focus on continuous improvement and operational efficiency.

Qualifications

• Experience in employee and performance management.
• Ability to work flexible schedules including weekends and holidays.
• Intermediate English and Fluent Portuguese.

Responsibilities

• Oversee sortation activities during the assigned shift.
• Manage workforce and ensure proper staffing.
• Monitor key performance indicators for process improvements.

Skills

Employee management

Performance tracking

Safety protocols

Process improvement

Education

Bachelor's degree

Job description

Shift Manager (Affirmative position for women), ATS

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of an assigned shift within a single Amazon Sorting Center facility. This role requires a deep understanding of sortation processes, safety protocols, and workforce management to ensure efficient, reliable, and safe execution of sorting activities. The Shift Manager collaborates with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement.

Key job responsibilities
- Oversee sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, ensuring alignment with the Sorting Center's operational strategy;
- Manage the shift’s workforce, including supervisors, equipment operators, and support personnel, ensuring proper staffing, task assignments, and performance tracking;
- Enforce safety protocols, including PPE use, material handling, and adherence to established procedures;
- Monitor and analyze key performance indicators such as sortation throughput, quality metrics, and safety incidents to identify opportunities for process improvements and operational efficiencies;
- Collaborate with the Sorting Center Site Manager, - Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact performance;
- Lead the adoption of new technologies, automation solutions, and operational best practices within the shift, ensuring smooth integration and team engagement;
- Provide ongoing coaching, training, and development to shift personnel, fostering a culture of continuous learning, safety, and employee engagement;
- Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
- Maintain accurate and timely documentation of shift performance, including labor deployment, productivity metrics, and incident reports;
- Serve as a subject matter expert and representative of shift operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
- Stay updated on industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance shift performance.

BASIC QUALIFICATIONS

- Bachelor's degree;
- Employee and performance management experience;
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
- Intermediate English and Fluent Portuguese.

PREFERRED QUALIFICATIONS

- Performance metrics, process improvement or lean techniques experience.

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